Sharjah International Airport confirms SITA common-use success with five-year renewal

SITA’s AirportConnect Open is the only platform capable of providing an integrated approach to Common Use Terminal Equipment (CUTE), Common Use Passenger Processing Systems (CUPPS) and Common Use Self-Service (CUSS) kiosks, hosted on one platform. This global-leading technology ensures the most efficient use of the airport to process passengers by allowing airlines to use any self-service kiosk, agent desk or gate position for passenger check-in, bag drop, and boarding.

With SITA AirportConnect Open, Sharjah International has common agent-facing facilities throughout the airport. SITA is supplying 230 workstations for check-in and boarding, double the number the airport had when it first introduced common-use.

Tony Smith, General Manager, Sharjah Aviation Services, Sharjah International Airport’s ground handling agent, said: “We always aspire to make travel as easy as possible for Sharjah’s customers, and SITA’s common-use has been a huge success for us and the airlines at the airport. We have become accustomed to SITA’s ability to deliver services which make the most sense for our airport. We look forward to this continuing over the next five years.”

Hani El-Assaad, SITA President, Middle East, India and Africa, said: “Sharjah International Airport is a long-standing SITA partner, and we are glad that its team has shown their confidence in our solutions with this five-year extension. This fast-growing airport has seen a dramatic rise in the number of passengers being processed over the last decade, and SITA’s services have ensured that the airport has continued to use the most up-to-date technology available.”

Sharjah International has been a SITA partner since 2003 and is the third largest airport in the United Arab Emirates, processing more than 7.5 million people a year.

Almost every airport and airline in the world does business with SITA. They are supported 24/7 by SITA’s global team of IT professionals, more than half of whom are based on-site at airports. It is this unrivalled presence at more than 1,000 of the world’s airports that makes SITA the ideal technology partner.