Ostend-Bruges Airport futureproofs cargo operations with digitisation

Driven by a strong ambition to deliver stellar service and prepare for growth, Ostend–Bruges International Airport (OST) has begun to digitise its cargo operations. The new platform will enable a co-ordinated, digitalised approach to processes such as freight pick up and drop off, and the inspection of perishable goods. At the same time, it will provide the airport operator with actionable insights into its end-to-end cargo streams. The digital approach will empower the individual stakeholders to increase quality, visibility, and efficiency in their operations while increasing the attractiveness of the hub with reliable, transparent processes.

Not congestion, but visibility and efficiency as the main drivers

Unlike many other airports, the Ostend-Bruges Airports’ cargo hub is not facing the typical challenges related to congestion. The airport is investing in digitisation to increase operational efficiency and visibility, improve customer service, and, at the same time, prepare for growth. Through ‘Inspection Management’, ‘Truck Visit Management’, ‘Check-it’, and ‘Cargo Statistics,’ OST will be able to streamline all actions related to truck visits, the inspection of perishable goods, and the execution of operational and compliance checks. At the same time, the airport will gain granual insights in their end-to-end cargo streams.

Eric Dumas, CEO at Ostend-Bruges Airport commented: “We have an ambitious cargo community that strives to deliver first-in-class service. It is a robust platform that has proven its worth in many other cargo hubs. It’s easy-to-implement, modular approach will allow us to quickly activate functionality and generate first benefits and easily expand in the future. This digital tool will allow Ostend Airport to strengthen its attractiveness and further increase the speed of cargo handling which is already one of its main differentiating assets. It completes the ambitious development project ‘Ostend Cargo Village’, the first building phase of which is already under construction.”