Glasgow Airport first in UK to secure industry seal of approval for service

Craig Bradbrook, deputy director general Airports Council International (ACI) World, presenting the certificate to Amanda McMillan, managing director of Glasgow Airport

Glasgow Airport has become the first airport in the UK to receive an internationally recognised certificate for service and quality.

Craig Bradbrook, deputy director general Airports Council International (ACI) World, presenting the certificate to Amanda McMillan, managing director of Glasgow Airport

The airport has achieved the Airport Council International’s Airport Service Quality (ASQ) Assured Certification. ACI is the global trade association representing the interests of airports worldwide and the certification provides a seal of approval on the airport’s management of service quality and the facilities and services it provides to passengers.

Glasgow Airport scored highly in general facilities, arrival services, leadership and people management.

Craig Bradbrook, deputy director general Airports Council International (ACI) World, visited Glasgow Airport from the organisation’s offices in Montreal, Canada to personally present the certificate. He commented: “The airport management team is doing a great job in building that sense of community and pride across the airport platform. The team is focusing on the things that really matter to passengers and the results from the ASQ Survey show high levels of passenger approval.”

Amanda McMillan, managing director of Glasgow Airport, said: “We have paid significant attention to ASQ in recent years and we are extremely proud to have become the first airport in the UK to have received this accreditation.

“Since the launch of our Customer Charter almost two years ago we have been on a journey to improve the customer experience and create a ‘one airport’ culture involving all partners in delivering consistently high levels of service. This certification from ACI World clearly demonstrates that our efforts are well placed and it aligns with the positive feedback we are receiving from passengers.”