Gatwick Airport implements a seamless flow ecosystem

Vision-Box is pleased to announce that after a highly-competitive tender and rigorous selection process, the company has been awarded a framework contract by Gatwick Airport to deliver end-to-end passenger processing.

Under the terms of the new five-year Framework Agreement, Vision-Box will initially replace legacy solutions with their award-winning Orchestra Services Platform, whilst delivering further passenger experience enhancing solutions.

Chris Woodroofe, Chief Operating Officer at Gatwick Airport, said:“We are pleased to have Vision-Box as our trusted partner for this new endeavour, which supports both our growth plans and our focus on delivering the best passenger experience possible. By introducing this new passenger flow and identity management system, we can simplify and automate our passenger journey at various touchpoints across the airport – at check in, bag drop and boarding gates – using a range of the latest technologies.”

Orchestra will be the backbone of the future expansion of the seamless flow ecosystem which will sustain increasing traffic within a limited infrastructure estate and help optimise flow management at the benefit of a frictionless traveller experience.

Miguel Leitmann, CEO of Vision-Box, said: “Vision-Box have been directly supporting Gatwick in their ambitious plans since 2015, and we are delighted the collaborative and trusted nature of the relationship between the two organisations, and associated stakeholders, has resulted in the award of a framework that can revolutionise the orchestration of passenger flow for Gatwick Airport’s customers.”

The agreement ensures that Gatwick can implement seamless solutions that meet stringent technical, functional, security and privacy-related requirements.