Lighting up passenger journeys

As part of our airport-wide investment in passenger facilities, Terminal 4 has unveiled the latest stage of its multi-million pound regeneration.

An innovative ceiling in the international departure lounge with more than 800 LED lights, capable of creating over 16 million colours, has been turned on for the first time, creating a unique ambiance for passengers to enjoy.

Designed to mimic natural changes in daylight, the ceiling is part of a £25million regeneration project at Terminal 4 – which was originally opened in 1987 by the late Princess Diana.

Since 2010 other improvements to Terminal 4 have been made to make passengers’ journeys better. These include more than 100 extra check in desks, replacing more than 2000 seats, and upgrades to the departure gates, security search areas and passenger signs.

All of this work has been done with no disruption to passengers or airport operations.

In 2006, Heathrow was rated as one of the worst major airports in Europe, with just 41% of passengers describing their experience at the airport as either ‘Excellent’ or ‘Very Good’. Now, after the opening of Terminal 5 and the refurbishment of Terminals 1, 3 and 4, 75% of passengers at the airport rate their experience as ‘Excellent’ or ‘Very Good’.

Terminal 4 Operations Director Tom Willis, said:

“This impressive and innovative ceiling is another demonstration of how we’re improving the facilities for our passengers and airline partners. It will change the atmosphere of Terminal 4 and help us to continue to make journeys better.”