Cork Airport installs self-service bag tag and drop kiosks

Copyright: Cork Airport

Following a €200,000 capital investment, Cork Airport (ORK) has launched new passenger self-service capabilities in partnership with Aer Lingus. The new automated technology includes six self-service bag tag kiosks and two self-service bag drops. 

The contract for installation went to Collins Aerospace and is designed to enhance the passenger experience within the fastest growing and most punctual airport in Ireland. The services will allow for Aer Lingus passengers to check-in for their flight through common-use self-service (CUSS) kiosks, speeding up check-in processes and reducing queuing times as a result.

Niall MacCarthy, Managing Director at Cork Airport, said: “This year, passenger numbers travelling through Cork Airport will hit 2.6 million, up eight per cent on 2018 and making us Ireland’s fastest growing airport.  As we head into 2020 with more growth forecast, we are introducing new automated technologies to increase operational efficiency and further enhance passenger experience at the airport. We are delighted to announce these new self-service kiosks and baggage drops, hosted by our key airline partners Aer Lingus and Aer Lingus Regional. Our aim is to make Cork Airport the airport of choice for those who value convenience and a stress-free travel experience wherever they live in Munster or South Leinster. We encourage passengers to leave stress behind when flying and love taking off from Cork Airport.”

The new self-service bag drop kiosks will allow passengers to check, tag and dispatch their own luggage. As a result, the new installations will increase terminal throughput whilst making the overall process faster and far more efficient. The project is one of multiple recent initiatives currently underway at Cork Airport that are aiming to improve the passenger experience.

General Manager of Operations and Safety at Cork Airport, Dorothy Coffey, said: “My job is to ensure the passenger journey is convenient, safe and secure. Earlier this year, Cork Airport won the top award for European airports in its class from the Airport Council International. We always strive to stay ahead of the curve with innovation and this latest technology deployment is part of our continuous improvement programme.”