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Issue 5 2020

High hygiene levels are now the backbone of passenger experience

11 January 2021 | By Sue Hudson

Sue Hudson, Head of Service Proposition at Heathrow Airport, details how Heathrow examined what passengers need to regain confidence to travel.

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Nashville International Airport flies high for passengers

8 January 2021 | By Nashville International Airport (BNA)

Nashville International Airport has an extensive array of initiatives dedicated to enriching its passengers’ experience. Although the global pandemic has postponed some of these activities, the airport informed International Airport Review of how the journey at Nashville is above the rest.

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Redefining the airport experience to accommodate emotional wellbeing

7 January 2021 | By Hamad International Airport

Qatar’s Hamad International Airport has amended its airport experience to ensure that passengers experience a smooth and welcoming journey post-COVID-19.

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Airports are tailoring measures to assist everyone

6 January 2021 | By Jean-Sébastien Pard

Jean-Sébastien Pard, Senior Manager of Facilitation and Passenger Services at ACI World, highlights how accessible airport operations are imperative, even more so during these difficult times.

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Lithuanian Airports’ strategic goal

5 January 2021 | By Lithuanian Airports

The year 2019 saw Lithuanian Airports support its highest number of PRMs across its network of airports, with as many as 56 per cent being satisfied with the accessibility services on offer. However, ensuring equal access to services is a priority for the operator, and Lithuanian Airports continues to work…

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PRM traffic rebounds faster than total PAX traffic

4 January 2021 | By Robert Castiglioni

Recently published data indicates that PRM traffic is returning to the skies at a faster rate than total passenger traffic, explains accessible air travel expert, Roberto Castiglioni.

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Issue 5’s Passenger Experience In-Depth Focus

21 October 2020 | By International Airport Review

Passenger expectations, terminal layouts and airport procedures may have to seriously alter due to the long-term impacts coronavirus is set to have on aviation.

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Is blockchain the solution to enhancing baggage tracking?

20 October 2020 | By Chris Au Young

Chris Au Young, Airport Authority Hong Kong’s General Manager, reviews the world’s first-ever study that explored the potential of blockchain to provide a single source of truth for checked baggage.

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Creating a modern and authentic Tropical North Queensland airport terminal

19 October 2020 | By Norris Carter

With Cairns Airport’s $55 million Domestic Terminal upgrade completed in August 2020, Norris Carter, the airport’s CEO, takes time out to explain how the upgrade came together and shed some light on how collaboration and local partnerships helped deliver an authentic new airport experience.

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Gatwick’s new technology has a 99.9 per cent microbe disinfection rate

16 October 2020 | By Abhi Chacko

Abhi Chacko, Head of Innovation and Commercial IT Services at London Gatwick Airport, discusses how deploying UV treatment of security trays will help restore consumer confidence.

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The function of an airport will need to change for the future

15 October 2020 | By Cristobal Correa - BuroHappold Engineering

To many, airports are seen as a gateway – just part of the process of getting from A to B. However, the amenities they host have the potential to generate income, not just from passengers, but also from those living in the local area. In the wake of COVID-19, do…

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Enabling the efficient delivery of the future COVID-19 vaccine

15 October 2020 | By Emir Pineda - Miami International Airport

TIACA’s Board member, Emir Pineda, Manager of Aviation Trade and Logistics at Miami International Airport, answers International Airport Review’s questions regarding how the development and transportation of a COVID-19 vaccine will impact the air cargo sector.

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Supporting the aviation sector with safe solutions

14 October 2020 | By Riccardo Majorana

Riccardo Majorana, VP - Airport Business Area Manager at Leonardo Electronics Division, told International Airport Review how Leonardo is working to help safeguard the airport sector.

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We remain resolute to support our member airports

14 October 2020 | By Stefano Baronci

ACI Asia-Pacific’s Director General, Stefano Baronci, explains how the association is dedicated to continuing to support airports and the aviation industry through the ongoing COVID-19 crisis.

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Issue 5’s Guide to Accessibility

14 October 2020 | By International Airport Review

Within Issue 5 we gathered expert industry opinions to showcase how accessibility must continue to be a priority for airports.

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Issue 5 2020