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Five ways automation will change your concession management
Retail within terminals is the most robustly performing non-aeronautical revenue sector, contributing 28 per cent of all non-aeronautical income.
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Revenues
In March 2019, it was reported that global airport revenues grew 6.2 per cent to US$172.2 billion, comprised of 55.8 per cent aeronautical revenue, 39.9 per cent non-aeronautical and 4.3 per cent non-operating. The aeronautical means include the terminal, landing and passenger fees paid by airlines.
Money can also be made through many other aspects within an airport’s operation, for example, car parking fees, retail concessions, real estate and advertising.
Regarding non-aeronautical revenues, a large part of course lies with the duty-free shops and restaurants available in a terminal. It is recognised within the industry that a happy passenger is more likely to be a spending passenger, and so it can be argued that an airport’s revenue strongly relies on securing a high-quality passenger experience.
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