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Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

news

International Airport Summit 2024 launches in Amsterdam!

9 July 2024 | By International Airport Review

We are excited to announce that International Airport Review is taking place in Amsterdam this year. Read to find out what else is new for this year.

edmonton international airport music festival

news

Edmonton International Airport (YEG) hosts music festival

8 July 2024 | By Emily Budgen

Edmonton International Airport (YEG) have recently hosted a music festival, kicking off a season of musical performances.

news

Avinor Group renews F&B concepts at Oslo Airport, Norway

8 July 2024 | By Emily Budgen

The airport operator Avinor have renewed and expanded their food and beverage offerings at Oslo Airport, including some Norwegian favourites.

podcast

Building tourism amidst the war in Gaza

8 July 2024 | By Ramzi Arafat

Listen to this exclusive interview with the CEO of Aqaba Airport where he talks about the war in Gaza and how it has affected them.

news

ACI EUROPE reveals Best Airport Award winners for 2024

5 July 2024 | By Emily Budgen

This week, ACI EUROPE declared the winners for their prestigious awards at the Gala Dinner at their event in Istanbul.

video

Be WOWed by Adelaide Airport with Wineries, Outback and Wildlife

3 July 2024 | By Jonathan Cheong

In this exclusive interview with Jonathan Cheong, Head of Aviation Business Development at Adelaide Airport, Jonathan discusses the airport's recovery, the Flight Track to Growth Strategy Paper (COVID-19 response), that he and his team developed and the recommendations that came from these, their route development ambitions which includes the Network…

news

Nashville International Airport introduce PASSport scheme

2 July 2024 | By Emil Budgen

Nashville International Airport (BNA) have introduced their new PASSport scheme for non-travelling customers.

news

Sensory room set to increase accessibility at Perth Airport

1 July 2024 | By Emily Budgen

Perth Airport are set to improve their accessibility for neurodivergent passengers by opening a new sensory room.

news

Nashville International Airport introduce The Sunflower Program

1 July 2024 | By Emily Budgen

Nashville International Airport (BNA) have introduced 'The Sunflower Program' for passengers with hidden disabilities.

news

HKIA: Smart security screening revolutionises passenger experience

1 July 2024 | By Emily Budgen

Passengers at Hong Kong International Airport (HKIA) are set to be the first in the world to experience new smart security screening tech.

article

Airport Leader of the Future 2023: Ricia Vinelli Montejo

29 June 2024 | By Ricia Vinelli Montejo

International Airport Review Editor Holly Miles, sat down with the winner of the Airport Leader of the Future 2023, Ricia Vinelli Montejo, Head of Terminal Operations of Mactan Airport Cebu Airport. In this exclusive interview, Ricia reveals how she leads her team, the skills she is working on and her career advice…

news

Etihad offers pioneering live online advice for travel requirements

26 June 2024 | By Emily Budgen

Etihad Airways have launched a pioneering live online advice system for customers, providing up-to-date guidance on travel documents.

news

Turkish Airlines named best airline in Europe at Skytrax Awards

26 June 2024 | By Emily Budgen

Turkish Airlines have been awarded the prestigious 'Best Airline in Europe' trophy at the Skytrax Awards, held in Windsor.

news

San Francisco International Airport tops fastest Wi-Fi list

24 June 2024 | By Emily Budgen

San Francisco International Airport (SFO) has topped the list as having the fastest free Wi-Fi in the world.

news

International travellers to Europe prioritise safety and quality

24 June 2024 | By Emily Budgen

A report by the European Travel Commission (ETC) and Eurail BV has found that international travellers are prioritising safety and quality.

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Passenger Experience