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Munich Airport introduces PayPal QR Code for contactless payment
Passengers can now pay touch-free in all Eurotrade stores and businesses at Munich Airport through the use of a contactless PayPal QR Code.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Philadelphia and Heathrow sign MoU to collaborate on COVID-19 recovery
Philadelphia and Heathrow will collaborate to boost passenger numbers, implement innovative measures and increase international cooperation.
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Changi Airport temporarily closes passenger terminals following COVID-19 cases
Changi Airport's passenger terminals and Jewel will be temporarily closed to members of the public as a result of the detection of COVID-19 cases in its workforce.
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Heathrow calls for UK government to review ‘green list’ countries
Heathrow has called for the UK government to review the countries that have been deemed as 'green' under the new travel traffic light system for England, stating that the current 'green list' is "overly cautious".
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Scottish government announces plan to resume international travel
Similar to the new rules outlined by the UK government for England, the Scottish government has introduced a traffic light system for international travel.
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Building a greenfield airport when the COVID-19 crisis strikes: Determining recovery strategies
For International Airport Review, Chief Strategy Officer of the New International Airport of Heraklion, Dr. Ayça Kolukısa, shares the vision for Greece’s new airport and details how the pandemic has influenced strategic decision making to ensure the success and sustainability of Heraklion well into the future.
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IATA calls on AENA to reconsider increase in user charges
Following proposals to increase its user charges by 5.5 per cent, AENA has been warned by IATA to reconsider in order to prevent impacting Spain's COVID-19 recovery.
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UK government confirms plan to restart international travel
From 17 May 2021, the UK government will implement a traffic light system, developed by the Global Travel Taskforce, to begin the restart of international travel.
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Cleaner, Greener Airports: Making Aviation More Sustainable – Sydney Airport
In the next instalment of International Airport Review’s exclusive series, Jane Rotsey, General Manager - Safety, Sustainability and Environment at Sydney Airport, states how, despite the uncertainty and challenges presented by the pandemic, the airport’s commitment to sustainability held fast.
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CT scan machines installed at Schiphol Airport’s security checkpoints
By installing the CT scan machines in its Departures 1 area, Schiphol Airport has become one of the first major airports to utilise the technology.
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IATA calls for affordable testing to ensure restart of international travel
In order to facilitate an efficient restart of international travel and avoid limiting travel freedoms to the wealthy, IATA has called on governments to ensure that testing is affordable, timely, widely available and effective.
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Combatting wildlife trafficking – protecting biodiversity and beyond
For International Airport Review, Silja Fischer, Manager of Wildlife Trafficking Prevention at ACI World, and Crawford Allan, Senior Advisor to TRAFFIC on Wildlife Crime, detail the dangers poised by wildlife trafficking; the role that airports and the aviation industry can play in detecting, and helping to prevent, this trade; and…
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Seattle-Tacoma Airport trialling two touchless solutions to promote seamless travel
Seattle-Tacoma's two pilot programmes, SEA Spot Saver and happyhover™, will work to improve efficiency and modernise the passenger experience.
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Global passenger traffic experiences slight growth in March 2021
Although global passenger traffic is still drastically below pre-crisis levels, March 2021 experienced a slight uptick compared to February 2021.
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Europe’s aviation sector welcomes Parliament vote on EU COVID-19 Certificates
Following the vote, Europe’s aviation, travel and tourism sectors have called for swift action to ensure that the certificates will be operational by June 2021.
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