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Quarantine-free travel between UAE and Italy welcomed by industry
Passengers arriving in Italy from the UAE will no longer be required to quarantine upon arrival, but will still be required to provide two negative COVID-19 tests.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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ACI Europe calls for improved COVID-19 health check processes at airports
In order to avoid chaos at European airports during summer 2021, ACI Europe has called for governments to step up advance planning and work closer with the industry.
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Aviation’s Post-Crisis Recovery Series: Toronto Pearson Airport
In the latest instalment of International Airport Review’s exclusive series, President and CEO of the Greater Toronto Airports Authority, Deborah Flint, writes of the multifaceted changes that Toronto Pearson Airport has made as a result of the coronavirus pandemic and explains how many of these will remain crucial to the…
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Final design of Western Sydney Airport’s passenger terminal revealed
With construction due to begin at the end of 2021, the final design for Western Sydney International's passenger terminal has been unveiled.
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UK government publishes first update of international travel traffic light list
The first update of the UK government's traffic light list for international travel has seen no new 'green' countries, seven new 'red' countries and Portugal moved to 'amber'.
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Schiphol Airport introduces click and collect retail service
Up to two hours before departure, either from home or on their way, passengers travelling through Schiphol can view and reserve products online before purchasing them at the airport.
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IATA urges governments to adopt digital processes for travel health credentials
In order to avoid chaos at airports once passenger numbers begin to increase, IATA has called on governments to adopt digital processes at airports to streamline the checking of travel health credentials.
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Edinburgh Airport set to become 5G enabled
The 5G network will boost connection and download speeds across the airport, and smart-enable the building to support everything from intelligent automation to energy efficiency and enhanced security.
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Bringing IoT to the passenger experience makes airports smarter
Seating areas with seamlessly embedded IoT systems can restore passenger confidence and boost airport revenues.
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Cleaner, Greener Airports: Making Aviation More Sustainable – Miami Airport
Director and CEO of Miami International Airport, Lester Sola, discusses the significant benefits, both financially and environmentally, resulting from the airport’s sustainability projects in the next instalment of International Airport Review’s exclusive series.
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The importance of coordination and advancing accessible air travel during the pandemic
Linda Ristagno, Assistant Director of External Affairs at the International Air Transport Association (IATA), updates International Airport Review on the work that IATA has been doing to further the accessible air travel agenda.
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Cologne Bonn Airport reveals plans to build private 5G mobile phone network
With complete 5G coverage across the entire premises, it will be possible in the future to determine the exact location of devices and people, to transport luggage on self-driving vehicles, and to use autonomous robots to secure the site.
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Hawaii Department of Transportation installs thermal screening and facial imaging at five major airports
The facial imaging technology will help airport representatives efficiently pull passengers aside who have been detected to have an elevated core body temperature of 100.4 degrees and higher - a common symptom of COVID-19.
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Delivering a successful baggage operation during aviation’s recovery
Andrew Price, former Head of Global Baggage Operations at the International Air Transport Association (IATA), explains how to run a successful airport baggage operation as volumes return to the baggage hall, and how you can best support your passengers with their baggage journey.
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Changi Airport increases safety measures following detection of COVID-19 cases
Following the detection of COVID-19 cases in its workforce and subsequently temporarily shutting down its passenger terminals, CAG has increased the safety measures that are in place throughout Changi Airport in order to protect staff, passengers and the community.
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