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QAIA notes increased passenger numbers in June 2021
Following a decline in passenger numbers due to COVID-19, the airport welcomed 389,321 PAX in June - the highest monthly figure recorded this year.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Re-designing seamless travel at Istanbul Airport beyond the pandemic
Ersin İnankul, Chief Digital and Commercial Officer at Istanbul Airport, speaks to International Airport Review about the airport’s quest to offer a completely seamless passenger experience through touchless technologies, artificial intelligence and biometrics.
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ACI World data highlights lasting impact of COVID-19 on aviation
With passenger numbers expected to be 47.3 per cent down by the end of 2021 compared to 2019, ACI World has predicted that global traffic may take up to two decades to return to previously projected levels.
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ICAO announces new resource package to support creation of COVID-19 travel corridors
ICAO's 'Establishing a Public Health Corridor' iPack is composed of guidance material, support personnel, training and other resources in order to assist countries in establishing travel corridors.
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Confronting the risk of an uneven global recovery
For International Airport Review, Luis Felipe de Oliveira, Director General of Airports Council International (ACI) World, discusses how there is no one-size-fits-all solution approach to recovery and that it will require heightened levels of collaboration and partnership among industry stakeholders in order to ensure success.
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SEA Milan Airports launches online shopping portal at Malpensa Airport
The Milano Malpensa Boutique offers passengers the opportunity to browse the airport boutiques' catalogues and reserve the available products before arrival.
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Industry welcomes UK government decision to allow vaccinated travellers to avoid quarantine
The UK aviation industry has welcomed the government announcement that vaccinated travellers will no longer need to quarantine upon returning from amber list countries, but has outlined that that more steps still need to be taken.
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Belgrade Airport makes progress on extension and modernisation project
As part of its efforts to improve the passenger experience and achieve net zero emissions, VINCI Airports continues to make good progress on Belgrade Airport's modernisation project.
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Air travel demand experiences marginal improvements in May 2021, says IATA
Despite still being far below 2019 levels, both international and domestic air travel demand experienced slight growth in May 2021 compared to the month prior.
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‘No mask’ policy could hinder recovery of aviation and travel industries, health experts warn
Health experts have stressed that the policy for face coverings to be worn on a 'personal choice' basis could cause a ‘setback’ for the aviation and travel industries to the start of the pandemic.
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Does the idea of the ‘airport city’ still fly?
Undoubtedly, the effects of the coronavirus crisis have been felt keenly in airport cities across the globe. Arja Lukin, Project Director of Airport City Aviapolis, details the development of Finland’s Aviapolis and its future plans, and considers if the airport city concept is still relevant as the industry battles the…
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Lithuanian Airports integrates AI assistant to support travel planning
The AI assistant has been integrated on the websites of Vilnius, Kaunas and Palanga airports, and will support passengers in planning their trips seamlessly.
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Istanbul Airport re-certified by ACI for COVID-19 health measures
After becoming the first airport in the world to achieve the ACI Airport Health Accreditation in August 2020, Istanbul Airport has now become the first airport to be re-certified in 2021.
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JFKIAT launches digital Duty Free marketplace for JFK Airport Terminal 4
The launch of the digital marketplace is part of JFKIAT's efforts to enable a contactless customer experience and to prepare T4 for the next normal of air travel.
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National Cabinet plan to reopen Australia welcomed by airport sector
The four-phase plan to safely reopen Australia to the world has been welcomed by Australian airports, with the Chief Executive of AAA saying that it is "exactly what airports have been asking for".
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