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How AI and data analytics are transforming aviation
Airlines and airports are now embracing new technologies and turning to artificial intelligence (AI) to support their customer service.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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EU and UK Digital COVID-19 Certificates Recognised by IATA Travel Pass
The EU Digital COVID-19 Certificate and the UK NHS COVID-19 Pass can now be uploaded into the IATA Travel Pass as verified proof of vaccination for travel.
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Airport of the Future Online Summit Event Review
We round up the fantastic thought-provoking sessions that featured during the virtual two-day Airport of the Future Summit, which attracted over 1,300 delegates.
Editorial Board
Brian Cobb
17 August 2021 | By
Chief Innovation Officer of Cincinnati / Northern Kentucky International Airport
Editorial Board
David Wilson
17 August 2021 | By
Senior Vice President - Operations at Hamad International Airport.
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International Airport Review Issue 4 2021
In this jam-packed issue we feature articles from industry experts on a range of topics including: contactless technology; resilience and recovery; noise management; airport economics; digital identities; security culture; baggage operations; winter operations and also, an event review of our hugely successful Airport of the Future Online Summit which took…
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London’s Gatwick Airport’s interim results show COVID-19 impact
The interim report outlines a reduction of passenger volumes for Gatwick, during the first half of 2021 due to travel ban restrictions, thus Gatwick’s demand for travel requirements to be simplified.
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Cost of NHS travel tests to be reduced, but AOA says it does not go far enough
The Airport Operators Association says this small reduction does not go far enough to meaningfully cut the cost of travel.
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Creating a seamless passenger experience through the Huawei Big Data Model
International Airport Review spoke with Andy Bien, Chief Digital Officer, Global Aviation Industry at Huawei about the company’s Big Data Model and how it is helping airports around the world improve their operations and maintenance as well as creating a better, more personalised passenger experience.
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Digital boardroom executive report: Airport recovery series
This executive report delves into airport priorities for the future; the passenger experience; future clean air strategy; negotiating government relief and geopolitical perspectives on the vaccine passport. Login or register to read the report for free.
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Hamad International Airport awarded ‘Best Airport in the World’
Hamad International Airport, Qatar’s gateway to the world, has been granted the 'Best Airport in the World' title at the renowned Skytrax World Airport Awards 2021.
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Katowice Airport opens newly renovated Terminal B to passengers
As of August 2021, the new and reconstructed Terminal B at Katowice Airport will welcome returning travelling passengers after the long-anticipated lift of COVID-19 travel restrictions.
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Airport Authority Hong Kong incentivises COVID-19 vaccination among staff
Airport Authority Hong Kong has announced that nearly 90 per cent of its staff have already received the first dose of the COVID-19 vaccination.
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Record 1.25 million passengers travel at BER in July
Berlin Brandenburg Airport attributes the growth due to passenger desire to travel in the summer holidays, as well as the easing of travel restrictions.
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