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Unlocking airport growth: Inside Newcastle’s aviation strategy
Listen to this exclusive podcast which was recorded at Routes Europe 2024.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Curb to Gate: Smart Airports eReport 2024
Read this exclusive free report on the smart technology shaping the airports of tomorrow.
news
Passengers can experience the Kelp Forest now at Ontario International Airport’s Terminal 4
Ontario International Airport has in collaboration with the California Science Centre, set up an event for passengers to experience the Kelp Forest, as part of its efforts to create unique experiences for travellers.
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Gold Coast Becomes Most Connected Australian City to New Zealand
Queensland Airports limited have signed a deal with Qantas Group to open up new routes from June 2025, that will connect the Gold Coast Airport to Hamilton and Dunedin in New Zealand.
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IAR Spotlight on International Airport Summit 2024 Speakers
We take a closer look at some of the speakers confirmed for the International Airport Summit and what they will be speaking about during their panels.
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New report shows economic growth for airports due to sports and music tourism
Sports and music tourism has seen huge growth with high projections for the future, with sports fans spending the most on travel, according to latest report by Collinson International that benefit the airport economy.
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Salvador Bahia Airport will renovate its food court with Bahian culture at the forefront of its design
Salvador Bahia Airport will renovate its food court with an increased capacity of 20%, with construction taking place from September to December, in two stages to mitigate disruption.
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London Heathrow Airport wins title of ‘most connected’ airport for second year running
London Heathrow Airport have won for a second year in a row the title of most connected airport in the world, by world leading analysis OAG.
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Auckland Airport to have new check-in and bag drop off technology installed
Auckland Airport has announced plans to replace 100 existing check-in with new technology, along with new bag drop offs, over the next few years.
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Schiphol’s Gertjan Bluemink on collaboration in the industry
Gertjan Bluemink, the Business Development Director of Passenger Experience at Schiphol, spoke to International Airport Review's Editorial Assistant Chunekshi Wimalasuriya at this year's Passenger Terminal Expo, discussing the need for collaboration in the industry and dealing with summer holiday season.
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International Airport Review invites you to attend the International Airport Summit 2024
Holly, the Editor of International Airport Review personally invites you to attend the International Airport Summit taking place in Amsterdam on 13-14 November.
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A new pioneering digital platform aviio has been launched across seven airports in India
Adani Airports Holdings Ltd have launched a pioneering digital platform, aviio, across its 7 Indian airports, that will provide real-time data for shareholders and passengers.
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Enhancing passenger experience through technological innovation
For Issue 2 2024, Steve Tukavkin, Vice President of IT and Digital at JFK International Air Terminal, discussed the innovative technologies JFKIAT has been implementing behind the scenes at the airport to continuously enhance the passenger experience.
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Chad Makovsky, Aviation Director at City of Phoenix, on the evolving passenger demographic
International Airport Review's Editorial Assistant Chunekshi Wimalasuriya attended this year's Passenger Terminal Expo in Frankfurt Germany. Here, she was able to catch up with Chad Makovsky, the Aviation Director at City of Phoenix, overseeing their airports, discussing the importance of sustainability, the changing passenger demographic and how airports can adapt…
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London Fashion Week starts early as scouts look for new models in London Heathrow’s Terminal
London Heathrow Airport have partnered with renowned modelling agency The MiLK Collective, for London Fashion Week, with passengers given the chance to be scouted and be signed to the agency.
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