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World’s first health biometric corridor welcomed at Seychelles Airport
Seychelles International Airport has welcomed the world’s first cutting-edge health biometric corridor for traveller screening, installed by Travizory Border Security.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Denver Airport includes passenger EDI as one of its Vision 100 initiatives
As one of Denver International Airport’s Vision 100 strategic plan principles, the airport is committing to incorporating Equity, Diversity, and Inclusion as part of its operations.
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Love Actually is all around at Heathrow
London Heathrow Airport has welcomed the return of the iconic opening scene of Love Actually, recreated to reflect on the ongoing challenges caused by the COVID-19 pandemic.
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Passengers fear increasing airfares if airport slot rules remain the same
A new survey, commissioned by London Gatwick Airport and Wizz Air, shows that passengers planning to travel in the next year are concerned for increasing airfares if airport slot rules remain the same.
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Dallas Fort Worth Airport welcomes new biometric check-in technology
Spirit Airlines has launched a new automated self-check-in technology with a biometric photo-matching system at Dallas Fort Worth International Airport, designed to streamline flight check-ins.
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In conversation with Satyaki Raghunath, Chief Strategy & Development Officer of BLR Airport
Watch this exclusive video interview with Satyaki Raghunath, from Bangalore International Airport.
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ASUR releases passenger traffic data for November 2021
Grupo Aeroportuario del Sureste, an international airport group with operations in Mexico, the U.S., and Colombia, has released its passenger traffic data for November 2021.
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Opening Riyadh to the world
At the recent World Routes conference in Milan, International Airport Review Editor, Holly Miles, caught up with Jacopo Tonucci, Aeronautical Business Development Director of Riyadh Airports Company. They discussed the effect of the pandemic on King Khalid International Airport and his views for the future of air connectivity in his…
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Malta Airport attains Level 3 of Customer Experience Accreditation
Malta International Airport is the first European airport to attain Level 3 of Airports Council International’s Customer Experience Accreditation Programme.
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Mumbai International Airport commits to an inclusive travel experience for all
Mumbai International Airport has announced its further commitments to creating an inclusive and accessible airport experience for passengers with disability.
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Passengers’ emotional engagement measured with AI at Athens Airport
Athens International Airport has launched its most recent initiative, which involves measuring customers’ emotional engagement with artificial intelligence to provide a stress-free airport experience.
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Renewed Helsinki Airport the first to be named after its passengers
Helsinki Airport becomes the first airport to offer passengers the chance to name the airport after themselves by adding their name to the official sign on the airport’s façade.
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Omicron COVID-19 variant a possible threat to emerging traffic recovery
International Air Transport Association data shows improvements in domestic and international air travel during October 2021, yet the recent travel bans could pose a threat to aviation’s recovery.
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Prague Airport’s passenger traffic increased during summer 2021
Prague Airport experienced a year-on-year passenger traffic increase of 213 per cent, with over three million passengers handled during the summer 2021 operational season.
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Airport 4.0: How private 5G is a key enabler
In a webinar on 16 November, Nokia and Brussels Airport Company presented how LTE/5G private wireless networks can accelerate airports’ digital transformation.
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