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Maximising design at small airports
Janhavi Poul, Lead Terminal Designer for Adani Airport Holdings, outlines how smaller airports should be thinking about the design of their terminals to maximise passenger relaxation and confidence.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Airports show support for International Women’s Day with art exhibitions
As a joint collaboration, VINCI Airports, Code Green, and World of Women are celebrating International Women’s Day through digital artwork exhibitions by female artists across airports worldwide.
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Icelandair announces pre-purchase meals for passengers
Icelandair has launched the opportunity for economy passengers to pre-purchase inflight meals during their booking process.
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AAHK warns public to beware of imposter website
Airport Authority Hong Kong has warned the public to beware of an imposter website that claims to be linked to the organisation, offering cash prizes upon the completion of a questionnaire.
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Exploring how analytics can improve the passenger experience and create safer, more efficient airports
Watch the on-demand webinar for a deep dive into why and how airports must understand passenger behaviour so they can act decisively, increase efficiency, and improve the passenger experience. We discuss the top priorities airports face today and how understanding passenger behaviour through analytics is necessary to address them.
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Finnair continues to serve Shanghai and Seoul routes
Strong cargo support from Finnair has allowed the airline to continue serving Shanghai and Seoul routes, however flight times will be increased due to the avoidance of Russian airspace.
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Deriving the best from digital transformation
Tayanç Eryavuz, Director of Procurement of iGA Istanbul Airport, reflects on the effects of the COVID-19 pandemic upon Istanbul Airport, and the aviation industry in general, and explains how the use of digitalisation has been key in enabling the airport to continue operations and how technological innovation will drive its…
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New self-service parking stations launched at Miami International Airport
Miami Dade International Airport has launched self-service parking, MIA Quick Pay stations, allowing passengers to pre-pay for their parking inside the garage and using car license-plate recognition.
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CVG to utilise AI to predict passenger airport crowding
The Cincinnati/Northern Kentucky International Airport and the University of Cincinnati have teamed up to predict airport crowding and enhance the passenger experience.
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Mumbai Airport welcomes Indian passengers from Ukraine
In compliance with safety protocols and with a positive passenger experience a key focus, Mumbai International Airport has welcomed home 181 Indian passengers, including an infant, from Ukraine.
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Phoenix Sky Harbor to launch virtual checkpoint queuing
Phoenix Sky Harbor International Airport is set to pilot a virtual check-in queuing programme, to help ensure that passengers’ security experience and overall airport journey is seamless and stress-free.
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Why airports should think like tech companies
International Airport Review’s Editor, Holly Miles, sat down with Sjoerd Blüm, CIO of Amsterdam Airport Schiphol. Together they discussed the airport’s digital transformation journey.
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ACI launches new guidance to strengthen airport commercial revenue
Airports Council International has released new guidance to help ensure airports strengthen their non-aeronautical revenue, contributing to both the passenger experience and post-pandemic recovery.
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Air passenger figures to recover by 2024
The International Air Transport Association has predicted that overall passenger numbers will reach 4.0 billion in 2024, exceeding pre-pandemic levels by 103 per cent of the 2019 total.
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Interview spotlight: Tijen Cirig
Tijen Cirig, Senior Director for Airports at Honeywell, speaks to International Airport Review about the airport industry’s recovery, how the passenger experience is evolving, sustainability issues, and operational efficiency.
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