news
Heathrow’s surge in demand following removal of travel restrictions
London Heathrow Airport has experienced a surge in passenger demand, during March 2022, following the UK government’s removal of COVID-19 travel restrictions.
List view / Grid view
Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
news
Passenger recovery accelerates in February 2022
The International Air Transport Association has announced that air travel experienced a strong rebound in February 2022 compared to January 2022.
news
BER welcomes more than one million passengers in March 2022
Brandenburg Berlin Airport has welcomed a total of 1.3 million passengers, who used both Terminals 1 and 2 during the month of March.
video
Envisioning the future of air transportation: A smarter future for airports
Find out from our Editor why you cannot afford to miss out on this summit.
news
Bangalore Airport and AWS announce joint innovation centre
Bangalore International Airport and Amazon Web Services have launched a joint innovation centre, which aims to accelerate innovation in aviation, smart infrastructure, utilities, and mobility.
news
Mumbai Airport welcomes domestic to domestic passenger transfer facility
Mumbai International Airport has become the first airport in the country to create and begin operations from a dedicated domestic to domestic passenger and crew transfer facility.
news
AMD to assist passengers through AI-based surveillance system
Sardar Vallabhbhai Patel International Airport has launched an artificial intelligence-based surveillance service, 'Desk of Goodness', to help passengers who need additional support.
news
San Francisco Airport reopens Yoga Rooms for passengers
San Francisco International Airport has reopened its Yoga Rooms, in both Terminal 2 and 3, to passengers after two years of closure due to the COVID-19 pandemic.
article
A revenue diversification opportunity: Airports as service centres
Ricardo Gesse, CEO Zurich Airport Brasil, gives his opinion on the airport sector presents a significant array of revenue diversification opportunities. There is a new consideration of high potential: airports as service centres.
news
Sharjah Airport awarded top ACI quality service accreditations
Sharjah Airport has been awarded the ‘Best Airport in the Middle East’ and the ‘Voice of the Customer’ accreditations, given by the Airports Council International.
news
ATL welcomes Spirit Airlines’ self-bag drop and passenger biometrics
Hartsfield-Jackson Atlanta International Airport has welcomed Spirit Airlines new automated self-bag drop with a biometric photo solution, to ensure a frictionless check-in experience for passengers.
news
BLR Airport prepares for the return of international operations
As India welcomes back the gradual increase in international passengers and travel, Bangalore International Airport has reinstated more than 90 per cent routes compared to pre-COVID-19.
news
Access and inclusion at Perth Airport
Perth Airport has introduced its Hidden Disabilities programme alongside a newly constructed Changing Places facility, to ensure access and inclusion for passengers disabilities.
article
The future airport experience: An even bigger focus on passengers
Michael Eggenschwiler, CEO of Hamburg Airport, believes that there will be an even bigger focus on the passenger experience in the future. In response to this, Hamburg Airport has set up a dedicated business unit on passenger management.
news
Aeroporti di Roma kicks off summer 2022 with new destinations
Aeroporti di Roma begins summer 2022 with interesting prospects and new destinations for passengers, as Rome prepares for an overall significant post-pandemic recovery for the airline market.
Chief Executive Officer
CEO
Chief Operating Officer
Head of Operations, Safety and Emergency
Chief Strategy Development Officer
Head of Operations
Airport General Manager
CEO
Chief Executive Officer