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Avinor’s airports welcomes continued passenger return
Avinor has continued to see an increase in recovery, with the number of commercial air transport movements rising from 30,314 in May 2021 to 58,525 in May 2022.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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International Airport Review Issue 3 2022
In this special-edition guest edited by none other than Luis Felipe de Oliveira, Director General of ACI World, we feature articles from industry experts on a range of topics including: workforce, passenger experience, sustainability, accessibility, route development and urban air mobility as well as two supplements on seamless travel and…
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Aena network closes May 2022 with more than 22.2 million passengers
The Aena airport network has finished the month of May 2022 with 22,262,317 passengers, a figure that is 9.6 per cent from pre-COVID-19 pandemic levels.
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Canada continues to work with airports to reduce passenger wait times
The Government of Canada has been working with Canadian airports and air carriers to implement solutions to alleviate significant passenger wait times and delays.
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BLR Airport unveils luxurious ‘080 passenger lounges’
Bangalore International Airport has unveiled new, luxury international and domestic lounges, with the aim to provide passengers with an immersive airport experience.
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Veovo lands at Lehigh Valley International Airport to ensure a smooth TSA experience
Veovo, the technology company powering airport performance globally, announce that Lehigh Valley International Airport (ABE) has adopted Veovo's Passenger Predictability solution to optimize TSA security operations and improve passenger flow.
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BLR Airport introduces passenger-friendly robots
Bangalore International Airport has introduced new, innovative airport robots, who will assist and enhance the passenger experience.
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The future of value realisation
Drawing on his experience, Rashid Al Busaidy, Head of ICT Strategy & Technology Innovation at Oman Airports Management Company, talks to International Airport Review about his views on implementing successful digital transformation programmes in your airport.
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In conversation with Monette Pasher, Interim President of the Canadian Airports Council
Watch this exclusive interview with Canadian Airports Council's Monette Pasher.
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New premium lounges at Ontario Airport add to passenger experience
Ontario International Airport has launched new ‘Aspire’ premium lounges, which will provide passengers with a new level of comfort and convenience.
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Swooping into the recovery with Canada’s ULCC
At the ROUTES Americas conference, International Airport Review Editor, Holly Miles, sat down with Bert van der Stege, Head of Commercial & Finance at Swoop Airlines to discuss the airline’s route development activity and his views on the recovery of the air travel market.
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Looking to the future of air service development at Minneapolis – Saint Paul International Airport
Holly Miles, Editor of International Airport Review spoke with Brian Peters, Director of Air Service Development at Metropolitan Airports Commission, Minneapolis – Saint Paul International Airport, about how the airport has fared during the pandemic, their plans around route development and his business outlook for the future.
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JFK Terminal 4 welcomes virtual queuing for passengers
John F. Kennedy International Airport has announced the launch of a free virtual queuing programme for passengers at Terminal 4, to provide a more predictable and seamless airport experience.
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Toronto Pearson combats delays ahead of summer travel
Toronto Pearson International Airport has urged Canadian authorities to act ahead of the upcoming summer travel season, as the airport continues to battle passenger delays and hours-long queues.
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In conversation with Luis Felipe de Oliveira, Director General of ACI World
Issue 3 2022 of International Airport Review will be edited by Luis Felipe de Oliveira. Watch this exclusive interview to find out more.
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