news
Busy May half-term sets the scene for Luton Airport’s summer ahead
London Luton Airport anticipates a busy summer ahead, as the airport welcomed 1.2 million passengers during May and an additional 200,000 passengers in early June 2022.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
news
Canada’s major airports making progress on reducing passenger delays
The Government of Canada has released an updated statement regarding the progress airport and airline partners have made to reduce passenger delays across Canada's airports.
news
Munich Airport ranked among the world’s top 10 airports
Munich International Airport has been recognised as one of the 'Best Airport in Central Europe', as well as passengers selecting Hilton Munich Airport as Europe’s best airport hotel.
news
Aena awarded ‘World’s Best Airport Group COVID-19 Excellence’
Aena has been awarded the ‘Best Airport Group COVID-19 Excellence’ recognition at the 2022 Skytrax World Airport Awards, for the airport network's high hygiene and safety standards during the pandemic.
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A historic change at Helsinki Airport
Finavia will centralise the check-in, security controls, and baggage claims for passengers at Helsinki Airport’s new, state-of-the-art terminal.
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Zurich Airport installs self bag drop
Zurich Airport has integrated an automated, self-service baggage handling system for passengers to streamline the baggage drop process.
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Bristol Airport exhibition inspires young people to build a net zero world
Bristol Airport has launched a new ‘Time is running out - Help us engineer a net zero world’ exhibition highlighting the central role of civil engineers in tackling climate change and to reach net zero targets.
news
Airlines for America welcomes the lifting of pre-departure testing
Airlines for America has released a statement welcoming the lift of pre-departure testing requirements, which will allow eager passengers to visit or return home to the U.S.
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Government of Canada statement recognises passenger delays progress
The Government of Canada has provided an update on the progress being made to reduce passenger wait times at Canadian airports.
video
AeroCloud Systems: SRQ Customer Success Story
Discover how AeroCloud Systems helped SRQ centralize their data, ensure there were no conflicts in their gate utilization, and supported their growing passenger traffic.
news
Canada’s travel industry welcomes changes to travel testing requirements
The Canadian Travel and Tourism Roundtable has welcomed the announcement made by the American federal government to remove all testing requirements for passengers to the U.S.
news
Heathrow’s strong performance shows value of a passenger service focus
During May 2022, London Heathrow Airport welcomed 5.3m passengers, 79 per cent of 2019 levels, the airport’s busiest month which included the Jubilee half term travel boom.
article
The future of baggage security inspections on domestic flights
Robson Freitas Head of Operations, Security and Emergency at Belo Horizonte International Airport, outlines the importance of a sturdy airport security infrastructure to ensure an efficient passenger experience.
news
Avinor’s airports welcomes continued passenger return
Avinor has continued to see an increase in recovery, with the number of commercial air transport movements rising from 30,314 in May 2021 to 58,525 in May 2022.
article
International Airport Review Issue 3 2022
In this special-edition guest edited by none other than Luis Felipe de Oliveira, Director General of ACI World, we feature articles from industry experts on a range of topics including: workforce, passenger experience, sustainability, accessibility, route development and urban air mobility as well as two supplements on seamless travel and…
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