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Winners of the Airport Honour Awards 2024 announced!
Take a look to see who won the coveted Airport Honour Awards 2024, hosted by International Airport Review at the recent International Airport Summit in Amsterdam.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Gen Z travellers have come of age, and airports are here for it
For Issue 3 2024, Karen Mazurkewich, Vice-President of Stakeholder Relations and Communications at Toronto Pearson International Airport (YYZ) described the shifts in global air travel that are taking place, driven by the rise of the tech-savvy, experience-seeking Gen Z.
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Frankfurt Airport introduces Short Connection Pass to speed up transfers and reduce passenger stress
Frankfurt Airport has launched a Short Connection Pass to help passengers with tight transfers navigate security faster, reducing stress. The initiative, part of a pilot project, enhances the transfer experience.
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The Airport Industry Intelligence eReport 2024
Download this free eReport highlighting the greatest challenges to the airport sector.
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Making the travel experience more inclusive: understanding passengers with disabilities and how airports can help
Waheedah Lawal Suleiman writes about how airports have the potential to make travel easier and more enjoyable for people with disabilities. By prioritising accessibility, communication, and tailored support, airports can create truly inclusive travel experiences.
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Hong Kong International Airport maintains smooth operations amid Tropical Cyclone Toraji
Hong Kong International Airport has maintained smooth operations amid Tropical Cyclone Toraji, with minimal flight disruptions and additional support measures in place for passengers and staff.
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Toronto Pearson Airport unveils “Eras”-inspired display to welcome Taylor Swift fans
Toronto Pearson’s interactive “Eras”-inspired display, launched with Visit Mississauga, welcomes fans arriving for Taylor Swift’s concerts with immersive album-themed visuals in Terminal 1.
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AviAlliance acquires AGS Airports for £1.53 Billion
AviAlliance has acquired AGS Airports, which operates Aberdeen, Glasgow and Southampton airports, for £1.53 billion, with plans to enhance connectivity, passenger experience and sustainability in the UK’s growing air travel market.
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Airport Dimensions partners with SASCO to enhance lounge experiences at Vietnam’s airports
8 November 2024 | By
Airport Dimensions has partnered with SASCO to enhance Vietnam's airport lounges, starting with the Rose Lounge refurbishment, aiming to elevate passenger experiences across the region.
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Interview Spotlight: Borry Vrieling, Founder of eezeetags
eezeetags Founder, Borry Vrieling is a true label industry veteran, after employment at Avery Dennison he started his own company 13 years later, serving technical niche companies with identification solutions based on tags and labels. Eezeetags was born out of his drive to improve simplicity after a stressful self-tag experience.
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Le Petit Chef’s Immersive Dining Experience Comes to Changi Airport for a Limited Time
Changi International Airport has announced that it will partner with Le Petit Chef’s multi-sensory dining experience, from 29 November 2024 to 30 April 2025.
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Smarter, faster, and more efficient: how ALIX™ is redefining luggage identification
5 November 2024 | By
Every year, airlines manage over 4 billion bags, with millions lost or misplaced, resulting in significant costs and damaged reputations.
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Pittsburgh International Airport’s new terminal design embraces nature, technology, and community for a unique experience
Pittsburgh International Airport’s new terminal set to open in 2025 will be designed to represent the spirit of the region, designed with the concept of nature, technology, and community.
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In-Depth Focus…Baggage Transformation Issue 4 2024
International Airport Review’s In-Depth Focus on baggage transformation is now available to download! In this In-Depth Focus we hear from London Gatwick and Amsterdam Schiphol Airports on how they are innovating to improve the efficiency and accuracy of their baggage handling systems, and integrate technology in order to make the…
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Issue 4 2024 International Airport Review
In this issue of International Airport Review we feature articles from industry experts on a range of topics including: innovation, winter operations, cargo, retail, ARFF, airport experience, and airport construction and design. All this, plus an In-Depth Focus on baggage transformation. Read it for free now.
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