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Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

video

Message from the Editor: International Airport Summit 2022 agenda

29 July 2022 | By International Airport Review

Watch this message from the Editor about the topical agenda of panel discussions being showcased at the International Airport Summit 2022.

article

Aeroporti Di Roma: A success story focused on people and innovation

29 July 2022 | By Emanuele Calà

Emanuele Calà, Innovation & Quality Vice President of Aeroporti di Roma, tells International Airport Review how they are humanising the journey of passengers at Fiumicino Airport in a digital era.

video

Rezcomm Travel – Product Overview

28 July 2022 | By Rezcomm

Sell flights, hotels, holidays, car hire, airport transfers and a range of other travel add-ons directly from your website.

news

DXB launches constant multichannel customer contact centre

28 July 2022 | By International Airport Review

Dubai International Airport has launched a new customer contact centre that provides passengers with an always-on access to the airport’s customer service professionals anytime.

news

European airports handle an additional 660 million passengers in the first half of 2022

27 July 2022 | By International Airport Review

European airport trade body ACI Europe today released its air traffic report covering the month of June, as well as Q2 and the first half (H1) of 2022.

news

Heathrow bolsters ‘Here to Help’ team to improve passenger experience

27 July 2022 | By International Airport Review

As part of its 'Here to Help' programme, London Heathrow Airport has unveiled that members of its non-operational staff will be volunteering 10,000 hours this summer to improve passenger journeys.

news

Government of Canada continues fight to reduce airport delays

27 July 2022 | By International Airport Review

The Government of Canada and air industry partners are continuing the fight to take significant action to increase resources and streamline processes to ease airport congestion and delays.

video

Trends to watch in air travel this year: RJ Steenstra, Fort McMurray Airport Authority

26 July 2022 | By RJ Steenstra

We talk trends with Fort McMurray Airport Authority CEO and President, RJ Steenstra.

video

AeroCloud blazes a trail at PTE 2022

25 July 2022 | By AeroCloud Systems

AeroCloud's CEO George Richardson talks to Toby Sadler about the future of airport operations

article

Travelling contactless, Digi Yatra style

21 July 2022 | By Satyaki Raghunath, Suresh Khadakbhavi

Suresh Khadakbhavi, Assistant Vice President of the Innovation Lab at Bangalore International Airport, speaks to International Airport Review about the Digi Yatra initiative that the airport has been rolling out.

article

The Solidarity Transport Hub company starts looking for a financial investor

20 July 2022 | By Centralny Port Komunikacyjny Sp. z o.o.

The Solidarity Transport Hub company from Poland is starting the process of selecting a Financial Partner experienced in investments in the infrastructure industry to run a joint venture in the form of a special purpose vehicle subsidiary of the STH ("Airport Component SPV").

news

Phoenix Sky Harbor Airport welcomes new app for blind passengers

20 July 2022 | By International Airport Review

Phoenix Sky Harbor International Airport has introduced a new service app to support passengers who are blind or have low vision as they travel.

article

10 things your IT team should check before buying airport software

20 July 2022 | By Rezcomm

Buying software for airports? Use our airport software purchasing checklist to ask vendors questions & maximise value from your SaaS investment.

video

Trends to watch in air travel this year: Anurag Shandilya, Noida International Airport

19 July 2022 | By Anurag Shandilya

At PTE in Paris, we spoke with the Head of Operations about his trends to watch in air travel.

video

Would you like to discover the world of TAV Technologies?

19 July 2022 | By TAV Technologies

TAV Technologies’ new company film is available now!

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Passenger Experience