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Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

news

Changi Airport opens new rock-climbing attraction in Terminal 3

1 March 2023 | By International Airport Review

A new 8-metre-high sport climbing attraction named Climb@T3 wall will open in Terminal 3 of Changi Airport.

article

CEO of London Southend Airport is focusing on long-term recovery and growth

28 February 2023 | By John Upton

As part of International Airport Review’s exclusive CEO series, John Upton, CEO of London Southend Airport discussed his career, his key focus areas for the future and how they are working to deliver a high-quality airport experience for both passengers and staff.

news

United and Virgin Australia partner for Pride flight from San Francisco to Sydney

27 February 2023 | By International Airport Review

United Airlines and Virgin Australia had partnered for a Pride flight celebration, featuring an LGBTQ+ staffed flight with activities and giveaways, highlighting their shared commitment to diversity and inclusion.

news

Heathrow grew more than any other airport in the world last year

24 February 2023 | By International Airport Review

Heathrow heads towards year of renewal. Results for the year ended 31 Dec 2022 have been revealed and Heathrow grew more than any other airport in the world last year.

video

Finding the “killer application” for airports: Pietro Caminiti, Aeroporti di Roma (ADR)

22 February 2023 | By Pietro Caminiti

Find out what is keeping the Head of IT awake at night.

news

Travel remains priority for Europeans despite financial uncertainty, says new report

21 February 2023 | By International Airport Review

Despite increasing cost-of-living pressures, travel remains a priority for Europeans, with 77% planning to take a trip in the first half of 2023 and 63% favouring international trips within the continent.

news

London Luton Airport hosts accessibility day

17 February 2023 | By International Airport Review

London Luton Airport (LLA) and easyJet have hosted an accessibility familiarisation day, providing passengers with both hidden and visual disabilities with an opportunity to experience all aspects of the airport’s end-to-end passenger journey.

news

Luleå Airport invests in new food outlets to enhance travel experience

16 February 2023 | By International Airport Review

As part of Swedavia's biggest investment ever in commercial operations across its 10 airports, Luleå Airport is set to open three new food outlets in spring 2023, after experiencing a strong post-pandemic recovery in passenger numbers.

video

Top trends in baggage 2023: Darin Juby, Greater Toronto Airports Authority

15 February 2023 | By Darin Juby

How bags are tagged will be much thought about in 2023 according to the Director of Baggage Services.

news

Aktobe International Airport Partners with TAV Technologies

14 February 2023 | By TAV Technologies

The gateway to western Kazakhstan, Aktobe International Airport will employ the Common Use Passenger Processing System (CUPPS), developed by TAV Technologies.

article

China re-opens to the world and Guangzhou Baiyun International Airport is it’s ‘southern door’

10 February 2023 | By Carol Lobato

With China finally re-opening their borders again,. Carol Lobato, Deputy General Manager at Guangzhou Baiyun International Airport Company, tells International Airport Review about their key focus areas for the future.

news

Lincoln Airport, Nebraska moves to cloud-based technology

10 February 2023 | By International Airport Review

Lincoln Airport in Nebraksa (LNK) has made the decision to move to a full suite of airport operations management systems.

news

New terminal inaugurated at Göteborg Landvetter Airport as TakeOff event resumes

8 February 2023 | By International Airport Review

Focusing on the climate transition and air travel of the future, the TakeOff event resumed at Göteborg Landvetter Airport's newly inaugurated terminal, following a several-year pause.

news

European airports see a 98% jump in passenger traffic in 2022

7 February 2023 | By International Airport Review

The Full Year 2022 & December 2022 traffic report released today by ACI EUROPE shows the airport industry has finally turned the corner on the COVID-19 pandemic.

news

New MyFlight service launched for passengers at Helsinki Airport

6 February 2023 | By International Airport Review

The MyFlight service makes the journey from home to the gate smoother at Helsinki Airport.

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Passenger Experience