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Trends to watch in air travel this year: Michael Christensen, Los Angeles World Airports
At Passenger Terminal Expo 2022, we caught up with the Chief Operations & Maintenance Officer of Los Angeles World Airports to talk travel trends.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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The future of airport operations: Aerocloud merges with flight solutions to create comprehensive airport platform
AeroCloud Systems, the 100% cloud native software platform dedicated to the growth of airports, has announced its merger with passenger processing (common-use) specialist Flight Solutions. The move, which will see the Company augment its capabilities to include airport passenger processing services, will offer its customers a comprehensive one-stop solution for…
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AeroCloud Launches New Asset Management Module
AeroCloud launches a new asset management module to revolutionise management and repair processes, allowing airports to manage and track the status of all airport assets and consumables.
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Inside SEA Milan Airports’ baggage handling systems
Alessandro Fidato, Chief Operating Officer of SEA Milan Airports, outlines how baggage handling systems are re-inventing the passenger experience across the airport network.
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VPorts to build and operate vertiport hub at private terminal at São Paulo International Airport
Vertiport hub to be built by late 2023 and ready for eVTOL operations by 2026.
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Meet the speaker: Sarah Frances Procter
Sarah will be presenting a case study on how passenger behaviour can be influenced through Virtual Queuing and looks forward to meeting you. Watch this short video to find out more.
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Meet the speaker: Kirk Goodlet
Kirk Goodlet is speaking at the International Airport Summit and is looking forward to meeting you. Watch this short video to find out more.
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Would you like to learn from aviation experts how airports can achieve operational excellence in the new world?
Watch TAV Technologies’ webinar now!
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Miami International Airport earns high praise from FAA for airport accessibility
MIA was recognized for its myMIAccess program, which provides a diverse menu of services for travellers with disabilities.
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Trends to watch in air travel this year: Nathalie Herbelles, ACI World
Speaking at Passenger Terminal Expo 2022 in Paris, we spoke to Nathalie Herbelles of ACI World about her trends to watch.
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Five frank questions with Steve Armitage of London Heathrow Airport
We caught up with International Airport Review Advisory Board Member, Steve Armitage, who is also Head of Innovation and Intelligent Automation at Heathrow Airport for five frank questions.
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VINCI Airports becomes leading shareholder of Mexican airport operator OMA
After the financial closing, expected to be completed by the end of 2022, VINCI Airports’ network will include more than 70 airports in 13 countries.
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Charlotte Douglas International Airport opens portions of new terminal lobby
Portions of the Terminal Lobby Expansion’s west side opens.
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37 apprentices and students start their careers at BER Airport
Highlights include a multi-day team-building measure in which the trainees and dual students can get to know each other better, as well as a city tour through Berlin.
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Revisiting the need for standardisation in a contactless world
After speaking at the International Airport Online Summit, Kirk Goodlet, Director of Facilitation and Product Development at Winnipeg Airports Authority, argues that now, more than ever, is the time for the industry to return to standardisation and harmonisation.
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