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Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

news

Mumbai Airport launches ‘FASTag Car Park’

15 December 2022 | By International Airport Review

Mumbai International Airport has scaled up its Multilevel Car Parking with a FASTag solution, which aims to provide an increased seamless passenger experience.

video

Conversations with a CEO: Blaise Diagne International Airport

15 December 2022 | By Askin Demir, Holly Miles

Watch this exclusive interview with the CEO of Blaise Diagne Airport.

video

Voxpop with David Wilson: Passenger experience highlight

15 December 2022 | By David Wilson

Airport leaders are a discerning audience when it comes to travel. We caught up with David Wilson, Managing Partner of daa International to hear what his personal passenger experience highlight for this year was.

news

JFK T4 announces launch of new passengers services

14 December 2022 | By International Airport Review

Operator of John F. Kennedy International Airport Terminal 4, JFKIAT, has launched new passenger services to ensure the travel experience is as seamless as possible.

news

DEN expands available bag drop services

13 December 2022 | By International Airport Review

Denver International Airport has launched a pilot programme for passengers to pre-book checked luggage before arriving at one of two bag drop locations.

video

In conversation with Paul Puopolo, Executive Vice President of Innovation, Dallas Fort Worth International Airport (DFW)

13 December 2022 | By Holly Miles, Paul Puopolo

Watch this exclusive interview with the Executive Vice President of Innovation.

video

Rezcomm Reservations – Product Overview

12 December 2022 | By Rezcomm

Sell parking, lounge, security or immigration fast track, bus tickets, taxis, airport tours, meeting rooms, and appointments directly from your website.

video

In conversation with John Irving, CEO of Liverpool Airport

12 December 2022 | By John Irving

Watch this exclusive interview with John Irving, CEO of Liverpool Airport at World Aviation Festival 2022.

news

Modernisation to passenger checkpoints begin at Munich Airport

8 December 2022 | By International Airport Review

Modernisation renovations are underway at Munich Airport’s central security checkpoint at Terminal 2, including the integration of state-of-the-art technology.

whitepaper

Case Study: Augmenting data and optimizing operations at Changi Airport Immigration

8 December 2022 | By Copenhagen Optimization

By implementing Better Border in partnership with Copenhagen Optimization, Changi was able to visualize realized data and re-optimize their operation plans in real-time throughout the day.

article

Harnessing data and innovation to generate new revenue streams for airports

8 December 2022 | By Rezcomm

Discover how harnessing the air transport industry’s data assets can generate new revenue streams for airports.

video

Autonomous vehicles are coming to airports

8 December 2022 | By Paul Puopolo

We asked Paul 'What's keeping you awake at night?" and this was his response!

video

In conversation with Pietro Caminiti, Head of IT Department, Aeroporti di Roma

8 December 2022 | By Pietro Caminiti

Watch this exclusive interview with the Head of IT now.

news

’12 Days of Gratitude’ at Phoenix Sky Harbor International Airport

7 December 2022 | By International Airport Review

Phoenix Sky Harbor International Airport has kicked-started the holiday season with a special initiative, 'The 12 Days of Gratitude,' which has been designed for passengers to take part in activities to show appreciation.

video

In conversation with David Wilson, Managing Partner, daa International

6 December 2022 | By David Wilson, Holly Miles

Watch this exclusive interview which took place at Future Travel Experience in Las Vegas.

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Passenger Experience