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Mumbai Airport initiates joyride for young cancer patients
Mumbai International Airport hosted a special flight for 27 young cancer patients, which was a first-time experience in an aircraft for all of the children.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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BLR successfully launches beta version of DigiYatra App
Bangalore International Airport has pioneered the beta version of the DigiYatra App, which processes passenger movements and experience at the airport through face biometrics.
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In conversation with RJ Steenstra, President & CEO of Fort McMurray Airport Authority
Watch this exclusive interview with the airport CEO, RJ Steenstra.
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Trends to watch in air travel this year: Mats Berglind, Swedavia
We caught up with the Innovation Manager at Passenger Terminal Expo 2022 in Paris to discuss travel trends.
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Passenger volumes continue to grow at HKIA
Hong Kong International Airport welcomed 401,000 passengers in July 2022, demonstrating a growth of 259.3 per cent over the same period in 2021.
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Tampa Airport achieves top awards for industry-leading innovations
Tampa International Airport (TPA) has been awarded four achievements for the airport's industry-leading innovations and efforts.
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Improvements at Heathrow following cap on departing numbers
Following the cap on departing passenger numbers at London Heathrow Airport, there has been major improvements to passenger experience, with fewer last minute flight cancellations, better aircraft punctuality, and baggage delivery.
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What’s keeping you awake at night?: Fraport AG
Voxpop clip with Jennifer Berz, Senior Project Manager Corporate Strategy & Digitalization at Fraport AG on what’s keeping her awake at night
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In conversation with Mohamed Albinfalah, CEO of Bahrain Airport Company
Watch this exclusive interview with the CEO of Bahrain Airport Company.
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AAHK welcomes adjusted quarantine rules for inbound passengers
The Airport Authority Hong Kong has welcomed the Government of Hong Kong’s adjustments to quarantine arrangements for inbound passengers.
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Milwaukee Mitchell Airport launches expedited security screening
Milwaukee Mitchell International Airport has welcomed new and advanced expedited security screening lanes, which are expected to create 34 jobs and generate more than $2.6 million for the local economy.
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FCO welcomes new advanced carry-on baggage screening
Leonardo di Vinci International Airport has launched new, advanced computed tomography X-ray scanners in order for passengers to no longer have to remove liquids during the carry-on baggage screening stage.
whitepaper
Rezcomm Marketplace Brochure
We’re Rezcomm the creators of the ‘plug-and-play’ airport marketplace. The world of airport ecommerce is changing. It’s time to change with it.
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Giving back to local communities at London Luton Airport
London Luton Airport outlines how their values go beyond just financial and how it is fundamental all airports also shift their focus to support surrounding, local communities.
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In conversation with Sujata Kumar Suri, VP of Strategy and Commercial Development at Hamad International Airport
Watch this exclusive interview with with Sujata Kumar Suri, Vice President of Strategy and Commercial Development at Hamad International Airport, which took place at the Passenger Terminal Expo 2022, Paris.
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