List view / Grid view

Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

news

MIA launches pre-scheduled TSA screening times

19 September 2022 | By International Airport Review

Miami International Airport has welcomed TSA checkpoint screening time with a free reservation service for passengers travelling with American Airlines.

podcast

Episode 11 – Reimagining Airports

16 September 2022 | By Holly Miles, International Airport Review

In this episode we speak to five airport experts who will be speaking at the International Airport Summit 2022

video

In conversation with Satyaki Raghunath, Chief Strategy & Development Officer, BLR

16 September 2022 | By Holly Miles, Satyaki Raghunath

Watch this exclusive video interview with the Chief Strategy & Development Officer of Bangalore International.

article

The importance of implementing family assistance plans at airports

14 September 2022 | By Monica Maccaferri

After the Red Air flight that caught fire at Miami International Airport when its landing gear collapsed on the runway, Monica Maccaferri, Emergency Team Coordinator at Bologna International Airport speaks to International Airport Review about why airports should implement a family assistance plan and why well-trained staff can help ensure…

article

Accelerating recovery with non-aeronautical revenue

13 September 2022 | By Rezcomm

Is non-aeronautical the key to airport recovery post-pandemic? We examine how airports can untap their existing non-aeronautical revenue streams.

news

Sunflower Lanyard programme comes to Winnipeg Airport

13 September 2022 | By International Airport Review

Winnipeg Richardson International Airport has announced its new partnership with the Hidden Disabilities Sunflower to initiate the globally recognised Sunflower Lanyard programme.

video

In conversation with Roberto Castiglioni, Accessible Air Travel Evangelist

12 September 2022 | By Holly Miles, Roberto Castiglioni

Watch this interview with Accessible Air Travel Evangelist Roberto Castiglioni.

article

What’s in store for Hamad International Airport

9 September 2022 | By Lily Mae Pacey (International Airport Review), Sujata Kumar Suri

At Passenger Terminal Expo 2022, International Airport Review Editorial Assistant, Lily Mae Pacey, sat down with Sujata Kumar Suri, Vice President of Strategy and Commercial Development at Hamad International Airport, to discuss the future passenger journey and how digital changes made during the COVID-19 pandemic are here to stay.

news

Avinor integrates forecasting technology across airport network

8 September 2022 | By International Airport Review

Avinor has revealed it will integrate a new forecasting technology, which will allow the operator to plan and optimise operations across all areas of the airport network.

article

Queen Alia International Airport stands out for passenger satisfaction and service excellence

7 September 2022 | By Nicholas Claude

With customer satisfaction high on its priorities checklist, Queen Alia International Airport has gone to great lengths over the past decade to ensure its new terminal delivers a welcoming, comfortable and authentically Jordanian travel experience at the heart of the Middle East. Nicolas Claude, CEO of Airport International Group explains more.

news

LAX unveils first automated people mover train car

6 September 2022 | By International Airport Review

Los Angeles International Airport has become the first U.S. airport to feature the INNOVIA 300 Automated People Mover vehicle.

news

Navigating Tucson Airport with new interactive maps

6 September 2022 | By International Airport Review

Tucson International Airport has announced upgrades to the airports interactive map, allowing passengers to easily explore surrounding facilities.

article

Leonardo’s Customer Support & Services

1 September 2022 | By Leonardo

Leonardo offers a complete range of operations and maintenance turnkey solutions that guarantee the operation and availability of the systems now as well as in the future.

news

A time slot for security control: BER launches new Runway service

31 August 2022 | By International Airport Review

Berlin Brandenburg Airport has launched new services, BER Runway, which allows passengers to book additional access through the security controls.

news

Samarkand Airport launches ePassport control system

30 August 2022 | By International Airport Review

Samarkand International Airport has revealed the first ever E-gate border control system in the Republic of Uzbekistan, which uses biometric technologies to provide a seamless passenger journey.

Cookie	Description
cookielawinfo-checkbox-advertising-targeting	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertising & Targeting".
cookielawinfo-checkbox-analytics	This cookie is set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category "Analytics".
cookielawinfo-checkbox-necessary	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance	This cookie is set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category "Performance".
PHPSESSID	This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
viewed_cookie_policy	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
zmember_logged	This session cookie is served by our membership/subscription system and controls whether you are able to see content which is only available to logged in users.

Cookie	Description
cf_ob_info	This cookie is set by Cloudflare content delivery network and, in conjunction with the cookie 'cf_use_ob', is used to determine whether it should continue serving “Always Online” until the cookie expires.
cf_use_ob	This cookie is set by Cloudflare content delivery network and is used to determine whether it should continue serving “Always Online” until the cookie expires.
free_subscription_only	This session cookie is served by our membership/subscription system and controls which types of content you are able to access.
ls_smartpush	This cookie is set by Litespeed Server and allows the server to store settings to help improve performance of the site.
next-i18next	This cookie is served by the Swapcard app/website to detect and store the user’s language.
one_signal_sdk_db	This cookie is set by OneSignal push notifications and is used for storing user preferences in connection with their notification permission status.
YSC	This cookie is set by Youtube and is used to track the views of embedded videos.

Cookie	Description
bcookie	This cookie is set by LinkedIn. The purpose of the cookie is to enable LinkedIn functionalities on the page.
GPS	This cookie is set by YouTube and registers a unique ID for tracking users based on their geographical location
lang	This cookie is set by LinkedIn and is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
lidc	This cookie is set by LinkedIn and used for routing.
lissc	This cookie is set by LinkedIn share Buttons and ad tags.
nQ_cookieId	This cookie is served by the Swapcard event app/website and uniquely identifies the user’s session.
nQ_visitId	This cookie is served by the Swapcard app/website and uniquely identifies the user.
vuid	We embed videos from our official Vimeo channel. When you press play, Vimeo will drop third party cookies to enable the video to play and to see how long a viewer has watched the video. This cookie does not track individuals.
wow.anonymousId	This cookie is set by Spotler and tracks an anonymous visitor ID.
wow.schedule	This cookie is set by Spotler and enables it to track the Load Balance Session Queue.
wow.session	This cookie is set by Spotler to track the Internet Information Services (IIS) session state.
wow.utmvalues	This cookie is set by Spotler and stores the UTM values for the session. UTM values are specific text strings that are appended to URLs that allow Communigator to track the URLs and the UTM values when they get clicked on.
_ga	This cookie is set by Google Analytics and is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. It stores information anonymously and assign a randomly generated number to identify unique visitors.
_gat	This cookies is set by Google Universal Analytics to throttle the request rate to limit the collection of data on high traffic sites.
_gid	This cookie is set by Google Analytics and is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.

Cookie	Description
advanced_ads_browser_width	This cookie is set by Advanced Ads and measures the browser width.
advanced_ads_page_impressions	This cookie is set by Advanced Ads and measures the number of previous page impressions.
advanced_ads_pro_server_info	This cookie is set by Advanced Ads and sets geo-location, user role and user capabilities. It is used by cache busting in Advanced Ads Pro when the appropriate visitor conditions are used.
advanced_ads_pro_visitor_referrer	This cookie is set by Advanced Ads and sets the referrer URL.
bscookie	This cookie is a browser ID cookie set by LinkedIn share Buttons and ad tags.
IDE	This cookie is set by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
li_sugr	This cookie is set by LinkedIn and is used for tracking.
UserMatchHistory	This cookie is set by Linkedin and is used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
VISITOR_INFO1_LIVE	This cookie is set by YouTube. Used to track the information of the embedded YouTube videos on a website.

Latest News

Passenger Experience