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Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

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International Airport Review’s key takeaways from ACI WAGA 2022

2 November 2022 | By Holly Miles, Lily Mae Pacey (International Airport Review)

It was a pleasure attending the ACI WAGA 2022 in Marrakech, watch this short video for the Editors' key takeaways.

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United and Jaguar launch all-electric gate-to-gate transfer service

2 November 2022 | By International Airport Review

United Airlines and Jaguar have launched the first gate-to-gate airport transfer service powered by an all-electric fleet in the U.S. at Chicago O'Hare International Airport.

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In conversation with Bastien Bernard, Paris-CDG, Groupe ADP

2 November 2022 | By Bastien Bernard

Watch this exclusive interview we caught up with Bastien Bernard, Paris-CDG Airport Operations Director at Groupe ADP.

article

Investing in Arlanda’s future

2 November 2022 | By

For Issue 5 2022, Charlotte Ljunggren, Swedavia’s Chief Commercial Officer, tells International Airport Review about Stockholm Arlanda’s biggest investment ever in food, drinks and shopping.

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Business as usual is not good enough

1 November 2022 | By Robson Freitas

Robson Freitas, Head of Operations, Security and Emergency at Belo Horizonte International Airport, examines the revolution the air industry is experiencing in seamless travel and explains why now, post-pandemic, is the time to deliver a passenger experience that is above and beyond.

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Air Canada unveils new product improvements for passengers

1 November 2022 | By International Airport Review

Air Canada has revealed a range of new product improvements to elevate the passenger experience, offering more in-flight entertainment and connectivity options.

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CPK awards contract for a Master Civil Engineer

31 October 2022 | By Centralny Port Komunikacyjny Sp. z o.o.

Centralny Port Komunikacyjny (CPK) finalized one of the four key tenders related to the construction of the CPK Airport project in Poland. As a result of the tender, the final outcome for the Master Civil Engineer (MCE), CPK signed the agreement with the winner of the proceedings: Dar Al-Handasah Consultants.

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SFO hosts performances by San Francisco-based Latino artists

31 October 2022 | By International Airport Review

San Francisco International Airport has revealed it will bring local neighbourhoods and airport guests together with 'Dia de los Muertos', with live music, dancing and cultural performances from San Francisco-based Latino artists.

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Safar art collection at AlUla International Airport

28 October 2022 | By International Airport Review

AlUla International Airport has introduced a new, major collection of over 64 artworks by 24 Saudi and international artists called ‘Safar’, meaning travel in Arabic.

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Munich Airport trials new security and passport control service

28 October 2022 | By International Airport Review

Munich International Airport has inaugurated a new 'Express Queue' reservation service, to manage passenger flows ahead of security checkpoints in Terminal 1 more effectively.

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Belfast Airport welcomes F&B robotic technology trials

27 October 2022 | By International Airport Review

Belfast International Airport has announced the trial of a robot service technology to enhance colleague and passenger experience at the Sip & Stone Restaurant and Bar.

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Building Australia’s best terminal

27 October 2022 | By Simon Hickey

Western Sydney International Airport’s Chief Executive, Simon Hickey, updates International Airport Review’s readers on the airport’s state-of-the-art terminal building construction.

How airports use virtual queuing & contactless tech

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How airports use virtual queuing & contactless tech

27 October 2022 | By Rezcomm

Virtual queuing and contactless technology help improve health & hygiene standards at the airport but also offer a host of other benefits

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Birmingham Airport expands Veovo partnership to enhance real-time partner collaboration

26 October 2022 | By Veovo

Birmingham Airport's upgrade to Veovo's next-generation operations platform allows the operator and its aviation partners to take proactive decisions as events unfold for a smoother passenger experience.

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In conversation with Alexandra Covrig, Senior Project Manager at ARC

26 October 2022 | By Alexandra Covrig

Watch this exclusive interview with Alexandra Covrig, Senior Project Manager at Airport Regions Council.

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Passenger Experience