List view / Grid view

Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

video

In conversation with John Irving, CEO of Liverpool Airport

12 December 2022 | By John Irving

Watch this exclusive interview with John Irving, CEO of Liverpool Airport at World Aviation Festival 2022.

news

Modernisation to passenger checkpoints begin at Munich Airport

8 December 2022 | By International Airport Review

Modernisation renovations are underway at Munich Airport’s central security checkpoint at Terminal 2, including the integration of state-of-the-art technology.

whitepaper

Case Study: Augmenting data and optimizing operations at Changi Airport Immigration

8 December 2022 | By Copenhagen Optimization

By implementing Better Border in partnership with Copenhagen Optimization, Changi was able to visualize realized data and re-optimize their operation plans in real-time throughout the day.

article

Harnessing data and innovation to generate new revenue streams for airports

8 December 2022 | By Rezcomm

Discover how harnessing the air transport industry’s data assets can generate new revenue streams for airports.

video

Autonomous vehicles are coming to airports

8 December 2022 | By Paul Puopolo

We asked Paul 'What's keeping you awake at night?" and this was his response!

video

In conversation with Pietro Caminiti, Head of IT Department, Aeroporti di Roma

8 December 2022 | By Pietro Caminiti

Watch this exclusive interview with the Head of IT now.

news

’12 Days of Gratitude’ at Phoenix Sky Harbor International Airport

7 December 2022 | By International Airport Review

Phoenix Sky Harbor International Airport has kicked-started the holiday season with a special initiative, 'The 12 Days of Gratitude,' which has been designed for passengers to take part in activities to show appreciation.

video

In conversation with David Wilson, Managing Partner, daa International

6 December 2022 | By David Wilson, Holly Miles

Watch this exclusive interview which took place at Future Travel Experience in Las Vegas.

video

Talking innovation with Syed Mehdi, San Antonio Airport System

5 December 2022 | By Holly Miles, Syed Mehdi

Watch this exclusive interview with the Chief Strategy and Innovation Officer of San Antonio Airport System.

news

Stockholm Arlanda Airport to welcome first food hall

5 December 2022 | By International Airport Review

Stockholm Arlanda Airport continues plans to launch its new security checkpoint, marketplace, and food hall, which will allow passengers to enjoy food from a number of different restaurants.

video

In conversation with Laila Odina, Riga Airport

5 December 2022 | By Laila Odina

Watch this exclusive interview with Laila Odina, Chairperson of the Executive Board at Riga International Airport at World Aviation Festival 2022

news

Alaska Airlines inaugurates first U.S. electronic bag tag programme

1 December 2022 | By International Airport Review

Before arriving at the airport, passengers can now tag their own luggage through Alaska Airlines' new electronic bag tag programme.

video

Challenges that airports must tackle: Voxpop with Maurice Jenkins

1 December 2022 | By Maurice Jenkins

Maurice Jenkins gives his view on what airports must tackle to improve the passenger experience.

whitepaper

How to create a positive passenger experience at the airport

1 December 2022 | By Rezcomm

Discover how airports are leading the way with a positive passenger experience by optimising untapped resources and disruptive technologies

video

Realising Airport 4.0

30 November 2022 | By Richard van Wijk, Thomas Rehberg

Watch this exclusive interview to learn more about how you can realise Airport 4.0.

Cookie	Description
cookielawinfo-checkbox-advertising-targeting	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertising & Targeting".
cookielawinfo-checkbox-analytics	This cookie is set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category "Analytics".
cookielawinfo-checkbox-necessary	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance	This cookie is set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category "Performance".
PHPSESSID	This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
viewed_cookie_policy	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
zmember_logged	This session cookie is served by our membership/subscription system and controls whether you are able to see content which is only available to logged in users.

Cookie	Description
cf_ob_info	This cookie is set by Cloudflare content delivery network and, in conjunction with the cookie 'cf_use_ob', is used to determine whether it should continue serving “Always Online” until the cookie expires.
cf_use_ob	This cookie is set by Cloudflare content delivery network and is used to determine whether it should continue serving “Always Online” until the cookie expires.
free_subscription_only	This session cookie is served by our membership/subscription system and controls which types of content you are able to access.
ls_smartpush	This cookie is set by Litespeed Server and allows the server to store settings to help improve performance of the site.
next-i18next	This cookie is served by the Swapcard app/website to detect and store the user’s language.
one_signal_sdk_db	This cookie is set by OneSignal push notifications and is used for storing user preferences in connection with their notification permission status.
YSC	This cookie is set by Youtube and is used to track the views of embedded videos.

Cookie	Description
bcookie	This cookie is set by LinkedIn. The purpose of the cookie is to enable LinkedIn functionalities on the page.
GPS	This cookie is set by YouTube and registers a unique ID for tracking users based on their geographical location
lang	This cookie is set by LinkedIn and is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
lidc	This cookie is set by LinkedIn and used for routing.
lissc	This cookie is set by LinkedIn share Buttons and ad tags.
nQ_cookieId	This cookie is served by the Swapcard event app/website and uniquely identifies the user’s session.
nQ_visitId	This cookie is served by the Swapcard app/website and uniquely identifies the user.
vuid	We embed videos from our official Vimeo channel. When you press play, Vimeo will drop third party cookies to enable the video to play and to see how long a viewer has watched the video. This cookie does not track individuals.
wow.anonymousId	This cookie is set by Spotler and tracks an anonymous visitor ID.
wow.schedule	This cookie is set by Spotler and enables it to track the Load Balance Session Queue.
wow.session	This cookie is set by Spotler to track the Internet Information Services (IIS) session state.
wow.utmvalues	This cookie is set by Spotler and stores the UTM values for the session. UTM values are specific text strings that are appended to URLs that allow Communigator to track the URLs and the UTM values when they get clicked on.
_ga	This cookie is set by Google Analytics and is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. It stores information anonymously and assign a randomly generated number to identify unique visitors.
_gat	This cookies is set by Google Universal Analytics to throttle the request rate to limit the collection of data on high traffic sites.
_gid	This cookie is set by Google Analytics and is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.

Cookie	Description
advanced_ads_browser_width	This cookie is set by Advanced Ads and measures the browser width.
advanced_ads_page_impressions	This cookie is set by Advanced Ads and measures the number of previous page impressions.
advanced_ads_pro_server_info	This cookie is set by Advanced Ads and sets geo-location, user role and user capabilities. It is used by cache busting in Advanced Ads Pro when the appropriate visitor conditions are used.
advanced_ads_pro_visitor_referrer	This cookie is set by Advanced Ads and sets the referrer URL.
bscookie	This cookie is a browser ID cookie set by LinkedIn share Buttons and ad tags.
IDE	This cookie is set by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
li_sugr	This cookie is set by LinkedIn and is used for tracking.
UserMatchHistory	This cookie is set by Linkedin and is used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
VISITOR_INFO1_LIVE	This cookie is set by YouTube. Used to track the information of the embedded YouTube videos on a website.

Latest News

Passenger Experience