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Passenger Experience

 

Airport Passenger ExperienceA satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

Jaroslav Filip, Aviation Business Director at Prague Airport outlines how, despite the challenges faced within aviation over the past couple of years, passengers continue to travel to one of the world’s top 10 travel destinations; the captivating country that is the Czech Republic and its capital city, Prague.
Jaroslav Filip, Aviation Business Director at Prague Airport outlines how, despite the challenges faced within aviation over the past couple of years, passengers continue to travel to one of the world’s top 10 travel destinations; the captivating country that is the Czech Republic and its capital city, Prague.
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Experiencing the ‘Czech spirit’ at Prague Airport

3 January 2023 | By

Jaroslav Filip, Aviation Business Director at Prague Airport outlines how, despite the challenges faced within aviation over the past couple of years, passengers continue to travel to one of the world’s top 10 travel destinations; the captivating country that is the Czech Republic and its capital city, Prague.

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An overview of Brazilian Airport security

24 December 2022 | By

For Issue 6 2022, International Airport Review Editor, Holly Miles caught up with Robson Freitas, Head of Operations, Security and Emergency at BH Airport. Freitas discussed how cyber‑security is, more than ever, a crucial issue for airports, as well as the battle with unruly passenger behaviour.

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Heathrow prepares for Christmas getaway

23 December 2022 | By

With over 55 million passengers travelling through London Heathrow Airport in 2022, the airport is looking forward to welcoming people heading off for their first Christmas with loved ones in three years.