podcast
Episode 15 – Kadri Samsunlu
Listen to this exclusive interview with the CEO of iGA Istanbul Airport
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
news
Smart security arrives at Fiumicino Airport
Passengers are now able to carry liquids even larger than 100ml in their hand luggage, as well as computers, tablets and mobile phones without having to remove them from their suitcases, thereby improving the throughput of security screening, as well as the passenger experience.
news
Korean Air to introduce Korean vegan meals
To accommodate the growing vegan population, Korean Air has introduced a Korean-style vegan meal option, an eco-friendly meal that can also help reduce carbon emissions.
news
Luton DART to start carrying its first passengers
The Luton DART project aims to revolutionise airport travel by providing seamless and sustainable transportation options for passengers, while reducing environmental impact and supporting the growth of the local economy.
article
Bahrain International Airport’s biometric touchless solution
Mahmood Alseddiqi, Vice President of Information Communications & Technology for Bahrain Airport Company, talks to International Airport Review about how his airport is striving to revolutionise the airport experience through the use of biometrics.
video
‘Route development is like dating!’ Talking MWAA’s route development strategy with Tom Reich
At the recent ROUTES Asia 2023 conference in Chiang Mai, Thailand, we spoke with Tom Reich, Air Service Development and Retention Director at Metropolitan Washington Airports Authority, the operator of Reagan International Airport and Dulles International Airport.
news
Kansas City’s new single terminal to transform air travel
With inclusive features for travellers, nearly 50 eating and shopping experiences and having generated over 6,500 jobs, Kansas City International Airport's new single terminal will transform air travel in the region.
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New Mumbai International Airport facility enhances domestic transfer experience
Chhatrapati Shivaji Maharaj International Airport has introduced a new facility that enhances the domestic transfer experience for passengers.
news
Air Canada celebrates Black History Month with heritage-proud flight
Flying Montreal to Halifax, Flight AC660 paid homage to Black History Month by being operated and supported by an all-black team. This team consisted of pilots, flight attendants and ground workers.
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Changi Airport opens new rock-climbing attraction in Terminal 3
A new 8-metre-high sport climbing attraction named Climb@T3 wall will open in Terminal 3 of Changi Airport.
article
CEO of London Southend Airport is focusing on long-term recovery and growth
As part of International Airport Review’s exclusive CEO series, John Upton, CEO of London Southend Airport discussed his career, his key focus areas for the future and how they are working to deliver a high-quality airport experience for both passengers and staff.
news
United and Virgin Australia partner for Pride flight from San Francisco to Sydney
United Airlines and Virgin Australia had partnered for a Pride flight celebration, featuring an LGBTQ+ staffed flight with activities and giveaways, highlighting their shared commitment to diversity and inclusion.
news
Heathrow grew more than any other airport in the world last year
Heathrow heads towards year of renewal. Results for the year ended 31 Dec 2022 have been revealed and Heathrow grew more than any other airport in the world last year.
video
Finding the “killer application” for airports: Pietro Caminiti, Aeroporti di Roma (ADR)
Find out what is keeping the Head of IT awake at night.
news
Travel remains priority for Europeans despite financial uncertainty, says new report
Despite increasing cost-of-living pressures, travel remains a priority for Europeans, with 77% planning to take a trip in the first half of 2023 and 63% favouring international trips within the continent.
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