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In-Depth Focus…Baggage Handling
International Airport Review’s In-Depth Focus on baggage handling is now available to download!
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Issue 2 2023 International Airport Review
In this 'Big Sustainability Issue' of International Airport Review we feature articles from industry experts on a range of topics including: the Airport Carbon Accreditation, net zero, indoor air quality, health and wellbeing of passengers, security, social responsibility, ingraining sustainability within your culture and passenger experience, plus an In-Depth Focus…
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Bringing next-generation sustainability innovations to Avport’s airports
At Routes Americas 2023, International Airport Review caught up with the CEO of Avports, watch this exclusive interview now.
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MIA earns global ACI accreditation for accessibility
Miami International Airport has been accredited by Airports Council International (ACI) with the Accessibility Enhancement Accreditation programme.
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Discussing Hong Kong’s kick-restart to air travel with Vivian Cheung
Watch this exclusive interview with the Chief Operating Officer of Hong Kong Airport Authority, which took place at PTE 2023.
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Heydar Aliyev International Airport partners with TAV Technologies
TAV Technologies will implement its slot allocation and travel document authorization solutions at Heydar Aliyev International Airport in Azerbaijan.
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Keflavik Airport enhances transfer passenger experience with Veovo’s Queue Balancer
Keflavik Airport, Iceland's main gateway, has successfully implemented Veovo's Queue Balancer solution to optimise passenger flow and improve the transfer experience at its border control.
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Leading the way into an autonomous future
Heather Shelbrack, Deputy Aviation Director for Public Relations for the City of Phoenix Aviation Department, details the new autonomous vehicle services, which offer a sustainable mode of travel between the city and the airport.
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Mumbai International Airport launches exclusive valet services from Terminal 2
CSMIA has launched its dedicated valet services at the Multi-Level Car Parking (MLCP), promoting an extraordinary and effortless travel experience for all.
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The first year of operation for Samarkand International Airport’s new terminal
We caught up with Dmitry Martynenko, Commercial Director at Air Marakanda, to speak about the first few months of operations at the new terminal and their ambitions to increase the number of destinations served from five in 2019, to 30 by 2030.
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Hamad International Airport modernises security plans
The airport have selected DataDirect Networks (DDN) to provide advanced data storage solutions to enhance security measures and offer optimised operations, innovative experiences and luxury retail to passengers.
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Air Canada reveals winter sun schedule to popular vacation destinations
Air Canada announced the strategic expansion of its winter sun network, with routes from Canada to South America and the West Indies.
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Artificial Intelligence to automate the unidentifiable luggage search process
26 May 2023 | By Idemia
Watch this webinar to hear from Anne Folgoas, Julien Giannucci and Laurent Ismert as they introduce “RecoPhoto”, an innovative AI-powered project helping Air France’s operators identify bags that have lost their physical tags at Paris Charles de Gaulle (CDG) airport.
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Innovation and customer experience as levers for transformation
In Issue 1 of International Airport Review, Amparo Brea, Director of Innovation, Sustainability & Customer Experience at Aena, shares how the operator is harnessing digital solutions to innovate and evolve passenger experience, driving the concept beyond today’s standards.
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Apprentice star Tom Skinner is voice of Elizabeth line journey between Heathrow and Essex
Tom Skinner marks the new direct Elizabeth service from Shenfield, Essex to Heathrow, with the journey taking just 80 minutes.
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