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Luton DART passengers saving 10 years of journey time
Over 650,000 passengers have saved themselves more than ten years of total journey time during Luton DART's first 100 days of operation.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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From the airport to the beach in under 30 minutes: Aeropuertos Mexicanos
Watch this exclusive interview on two new exciting airport projects taking place in Mexico.
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FlixBus first to launch dedicated UK airport services with Newport Transport
Coach provider FlixBus is unveiling its partnership with Newport Transport to launch its first-ever express airport routes in the UK.
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ACI EUROPE Best Airport Award winners for 2023 revealed
The Annual ACI EUROPE Best Airport Award winners were announced last week during the Gala Dinner of the ACI EUROPE / World Annual General Assembly, Conference and Exhibition. Hosted by Spanish airport operator Aena, the ceremony, which recognised more outstanding performers than ever before, took place in the stunning MNAC…
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Aena fills Spanish airports with music and flash dances for passengers
Exuberant scenes are taking place at Aena's airports this summer with their 'Feel the Rhythm' campaign.
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A move from manual baggage processes to technology
For Issue 1 2023 of International Airport Review, Askin Demir, Managing Director of LAS (Limak - AIBD - Summa), the managing company of Blaise International Diagne Airport in Dakar, Senegal, discusses the future of baggage transformation within the airport sector.
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Enabling the Power to Predict for Connected Aviation
Flight departures and arrivals. Aircraft maintenance. Sustainability. What do these aviation words have in common?
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Discussing China’s reopening with Carol Lobato, Guangzhou Baiyun International Airport
Watch this exclusive interview with the Deputy General Manager at Guangzhou Baiyun International Airport Company.
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More range of shops at Landvetter to be expanded and renewed
The range of shops at Göteborg Landvetter Airport will be revitalised, with a new electronics store and brand-new souvenir shop.
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Alberta International Airshow soars to new heights again
Organisers are excited to announce the return of the Alberta International Airshow, 05-06 August at Villeneuve Airport.
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Sharjah Airport welcomes Hajj pilgrims ahead of religious celebrations
Pilgrims departed from Sharjah Airport to the Kingdom of Saudi Arabia to perform Hajj rituals.
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Edinburgh Airport selects Veovo’s Intelligent Airport Platform to accelerate its digital transformation
Edinburgh Airport is streamlining airport operations with Veovo’s smart technology so flights and passengers can go as smoothly as possible.
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In the midst of redeveloping Chicago Midway and O’Hare Airports
International Airport Review Editor, Holly Miles, caught up with Amber Ritter, Chief Commercial Officer of Chicago Department of Aviation at the Routes America 2023 conference. Together they discussed the recovery of the Department; its present developments and why Chicago is such a great transport destination.
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The “feeling” is at the heart of passenger experience and satisfaction
Watch this exclusive interview with the Chief Customer Experience Officer of San Antonio International Airport, Karen Ellis.
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Ontario International Airport adopts Sunflower programme to support those accessibility needs
The Hidden Disabilities Sunflower programme allows passengers to voluntarily share they have a disability that might not be immediately apparent.
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