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Leonardo da Vinci Airport sees Boarding A area renovated and modernised
The renovations to the airport's Terminal 1 and Boarding A area will see capacity expand and passengers having a more modern experience.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Phoenix Sky Harbor Airport receives award in recognition of innovative disability initiatives
Phoenix Sky Harbor International Airport received an award from the IDC Government Insight's sixth annual Smart Citifies North America Awards (SCNAA) in recognition of their initiatives that help the visually and hearing impaired.
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The top 10 busiest airports in the world by passenger number
In this article, we review which airports had the highest passenger numbers in 2022, based on the total number of departing, arriving, transferring and direct passengers, throughout COVID-19.
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Perth Airport are offering passengers a beauty fix with new salon
Ayre Hair, opening at Perth Airport's Terminal 4, will offer travellers in need of a quick pamper. hair, body and face services. It is part of the airports initiative to diversify and enhance their passenger experience.
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Easter proves to be egg-cellent for Heathrow Airport
Heathrow International Airport reported a strong rise of passenger traffic during the Easter and managed to function well, despite doing so against a disruptive backdrop of industrial action.
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Helsinki Airport becomes first in the world to open unique second-hand store
The second-hand concept store, a product of Finavia's partnership with Finnish family firm Relove, will combine unique aspects of recycling culture with a popular café to provide consumers an enhanced passenger experience and further the airport's sustainability goals.
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Air travel recovery demand sees airports invest more in technology
Investment in key technologies like biometrics and self-service technologies are focal points for airports to enable a smooth and seamless passenger experience.
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Biometrics: The long and winding road…
For Issue 1 2023 of International Airport Review, Ian Law, Chief Digital Transformation Officer for Los Angeles World Airports (LAWA), gives an overview of the use of biometrics within airports and what is has taken to get to this point, as well looking ahead to the future.
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Innovative technology ends handheld luggage restrictions and 100ml liquid limit at London City Airport
The scanners will allow passengers to pass through security without the hassle of bringing out laptops and liquids from handheld luggage, and will be able to bring onboard even more liquid capacity due to the airport's relaxed limitations.
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ZIPAIR announces new travel route from San Francisco to Tokyo
The new travel route will be available by June 2023, and ill offer passengers more travel destination selection. It will expand the airlines connectivity network, with San Francisco being the fourth U.S. destination served by ZIPAIR.
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Belgrade Airport announces opening of new terminal area
The newly built area will elevate passenger experience by reducing processing wait times and offering more size and comfort.
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Noida International Airport: A unique new gateway between India and the world
11 April 2023 | By
For International Airport Review Issue 1 2023 Nicolas Schenk, the Chief Development Officer at Noida International Airport, describes the exciting airport development project which will be leading the way in terms of passenger experience and sustainability.
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People are a top priority says, new Edmonton Airport CEO Myron Keehn
Myron Keehn, became official President & CEO of Edmonton Airport on 1 January 2023 and speaks with International Airport Review’s Editor, Holly Miles about his plans for the airport and its exclusive CEO series.
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A strong sense of community in Edmonton International Airport’s new music programme
The relaunch of Edmonton International Airport's music programme will combine a sense of community with up-and-coming musicians to deliver an enjoyable music show for travellers.
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Talking growth of Kyrgyzstan’s airports with Meerim Alimbekova
At the ROUTES Asia conference in Chiang Mai, Thailand, International Airport Review Editor Holly Miles caught up with Meerim Alimbekova, Commercial Director of Manas International Airport. Manas International Airport is a holding company, which manages all airports in Kyrgyzstan. There are 11 of them, five of which have international status.
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