List view / Grid view

Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

video

‘It’s never a dull moment!’ Discussing airport operations with Schiphol Airport

4 August 2023 | By International Airport Review

Airline Partnerships Director Wilco Sweijen of Schiphol Airport Group talked about the operational challenges of 2022 and how Schiphol have since recovered.

whitepaper

Virtual Queuing for Airports: The Complete Guide

3 August 2023 | By Copenhagen Optimization

If done right, Virtual Queuing will optimize your airport operations, increase non-aeronautical revenue, and provide a seamless passenger journey.

news

New U.S. CBP Preclearance facility will bring Billy Bishop Airport over 20 new markets

3 August 2023 | By Holly Miles, Roelof-Jan (RJ) Steenstra

Watch this exclusive interview about the exciting new U.S. CBP facility coming to the downtown Toronto Airport.

article

Putting Lodz, Poland on the travel map

2 August 2023 | By Anna Midera

At Routes Europe 2023, International Airport Review’s Editorial Assistant, Chunekshi Wimalasuriya was fortunate enough to catch up with its host, Anna Midera, the CEO of Lodz Airport. During the discussion, Anna talked about the airports’ post-pandemic and business recovery and why Lodz is a travel destination.

news

Hamad International Airport relaunches premium valet parking services

2 August 2023 | By International Airport Review

The airport has announced the relaunch of its premium valet parking services, now offering greater value-added benefits.

news

Munich Airport Centre (MAC) brings back high-rope course

1 August 2023 | By International Airport Review

Climbing enthusiasts can test personal limits at dizzying heights at Munich Airport Centre (MAC) as they bring back their high-rope course.

article

A call to action: The critical role of airport leaders in the fight against human trafficking

31 July 2023 | By Michael E. Camal

Michael E. Camal, Senior Advisor at the U.S. Department of Homeland Security’s (DHS) Blue Campaign, wrote exclusively for International Airport Review in Issue 2 on the importance that airport staff have in detecting and combatting human trafficking.

news

U.S. Department of Transportation requires airline lavatories to be more accessible

28 July 2023 | By International Airport Review

The U.S. Department of Transportation (DOT) have announced a new rule which requires airline lavatories to be more accessible.

news

Telemedicine and Virtual Visits arrive at San Francisco International Airport (SFO)

27 July 2023 | By International Airport Review

San Francisco International Airport (SFO) have announced that Virtual Visits and Telemedicine will be available for passengers at the airport.

video

Enhancing operational efficiency at Fraport Greece

26 July 2023 | By George Vilos

We caught up with George Vilos, Executive Director of Commercial and Business Development at Fraport Greece to see how the group was navigating operational challenges.

news

Multi-user, all-gender restroom opens at SEA

19 July 2023 | By International Airport Review

Seattle-Tacoma International Airport (SEA) marked the opening of its first multi-user, all-gender restroom to give guests more flexibility.

article

Fraport Bulgaria: New routes, challenges, and opportunities

14 July 2023 | By Denitsa Milosavljevic

Editorial Assistant, Chunekshi, caught up with Fraport Bulgaria’s Head of Aviation Marketing, Denitsa Milosavljevic, at Routes Europe 2023. During the discussion, Denista explained how Fraport Bulgaria’s business is doing and the route development opportunities they have for the future.

news

Transformative terminal expansion gets underway at Newcastle Airport, Australia

13 July 2023 | By International Airport Review

The new terminal is deliberately inclusive, from including the stories of the Worimi people, to welcoming people with disabilities.

news

Free city tour launched for Gulf Air transit passengers at Bahrain Airport

11 July 2023 | By International Airport Review

Gulf Air, Bahrain Airport Company, and Bahrain Tourism and Exhibitions Authority announced a free city tour for eligible transit passengers.

news

Luton DART passengers saving 10 years of journey time

7 July 2023 | By International Airport Review

Over 650,000 passengers have saved themselves more than ten years of total journey time during Luton DART's first 100 days of operation.

Cookie	Description
cookielawinfo-checkbox-advertising-targeting	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertising & Targeting".
cookielawinfo-checkbox-analytics	This cookie is set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category "Analytics".
cookielawinfo-checkbox-necessary	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance	This cookie is set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category "Performance".
PHPSESSID	This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
viewed_cookie_policy	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
zmember_logged	This session cookie is served by our membership/subscription system and controls whether you are able to see content which is only available to logged in users.

Cookie	Description
cf_ob_info	This cookie is set by Cloudflare content delivery network and, in conjunction with the cookie 'cf_use_ob', is used to determine whether it should continue serving “Always Online” until the cookie expires.
cf_use_ob	This cookie is set by Cloudflare content delivery network and is used to determine whether it should continue serving “Always Online” until the cookie expires.
free_subscription_only	This session cookie is served by our membership/subscription system and controls which types of content you are able to access.
ls_smartpush	This cookie is set by Litespeed Server and allows the server to store settings to help improve performance of the site.
next-i18next	This cookie is served by the Swapcard app/website to detect and store the user’s language.
one_signal_sdk_db	This cookie is set by OneSignal push notifications and is used for storing user preferences in connection with their notification permission status.
YSC	This cookie is set by Youtube and is used to track the views of embedded videos.

Cookie	Description
bcookie	This cookie is set by LinkedIn. The purpose of the cookie is to enable LinkedIn functionalities on the page.
GPS	This cookie is set by YouTube and registers a unique ID for tracking users based on their geographical location
lang	This cookie is set by LinkedIn and is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
lidc	This cookie is set by LinkedIn and used for routing.
lissc	This cookie is set by LinkedIn share Buttons and ad tags.
nQ_cookieId	This cookie is served by the Swapcard event app/website and uniquely identifies the user’s session.
nQ_visitId	This cookie is served by the Swapcard app/website and uniquely identifies the user.
vuid	We embed videos from our official Vimeo channel. When you press play, Vimeo will drop third party cookies to enable the video to play and to see how long a viewer has watched the video. This cookie does not track individuals.
wow.anonymousId	This cookie is set by Spotler and tracks an anonymous visitor ID.
wow.schedule	This cookie is set by Spotler and enables it to track the Load Balance Session Queue.
wow.session	This cookie is set by Spotler to track the Internet Information Services (IIS) session state.
wow.utmvalues	This cookie is set by Spotler and stores the UTM values for the session. UTM values are specific text strings that are appended to URLs that allow Communigator to track the URLs and the UTM values when they get clicked on.
_ga	This cookie is set by Google Analytics and is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. It stores information anonymously and assign a randomly generated number to identify unique visitors.
_gat	This cookies is set by Google Universal Analytics to throttle the request rate to limit the collection of data on high traffic sites.
_gid	This cookie is set by Google Analytics and is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.

Cookie	Description
advanced_ads_browser_width	This cookie is set by Advanced Ads and measures the browser width.
advanced_ads_page_impressions	This cookie is set by Advanced Ads and measures the number of previous page impressions.
advanced_ads_pro_server_info	This cookie is set by Advanced Ads and sets geo-location, user role and user capabilities. It is used by cache busting in Advanced Ads Pro when the appropriate visitor conditions are used.
advanced_ads_pro_visitor_referrer	This cookie is set by Advanced Ads and sets the referrer URL.
bscookie	This cookie is a browser ID cookie set by LinkedIn share Buttons and ad tags.
IDE	This cookie is set by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
li_sugr	This cookie is set by LinkedIn and is used for tracking.
UserMatchHistory	This cookie is set by Linkedin and is used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
VISITOR_INFO1_LIVE	This cookie is set by YouTube. Used to track the information of the embedded YouTube videos on a website.

Latest News

Passenger Experience