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Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

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Investing in passenger experience at Budapest Airport

18 October 2023 | By Kam Jandu

Watch this exclusive to hear how Budapest Airport has invested a quarter of a billion Euros into its facilities.

article

Airport industry intelligence report 2023

16 October 2023 | By International Airport Review

This Airport Intelligence Report seeks to provide a comprehensive overview of the current state of affairs within the aviation industry, with a particular focus on sustainability, accessibility, airport experience, airspace modernisation, and technological advancements.

article

Creating magical travel experiences for all, at MIA

16 October 2023 | By Ralph Cutié

For International Airport Review, Issue 2 2023, Ralph Cutié, Director and Chief Executive Officer of the Miami-Dade Aviation Department, outlined Miami Airport’s rehearsal tours for children with special needs.

article

Airports Reimagined Whitepaper

12 October 2023 | By International Airport Review

Read this exclusive whitepaper which will showcase the key themes which will be explored during day 2 of the International Airport Summit on November 14-15.

news

New Marketplace at Stockholm Arlanda Airport and security check-point officially inaugurated

12 October 2023 | By International Airport Review

Stockholm Arlanda Airport's new 11,000 square-metre Marketplace and the airport's new security check-point were inaugurated.

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Orlando International Airport unveils plane spotting photos in art exhibition

11 October 2023 | By International Airport Review

Orlando International Airport has honoured its active art programmes with new plane spotting photos.

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Navigating the skies of innovation and diversity inclusion

11 October 2023 | By Waheedah Lawal Suleiman

Waheedah Lawal Suleiman, the Economic Manager for Airports Council International (ACI) Africa and Liaison Officer for the Federal Airports Authority for Nigeria (FAAN), wrote exclusively for International Airport Review. She details the many ways airports can further innovation and why diversity inclusion is so important for airports’ future.

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“The Japa Syndrome” driving a younger, global-minded traveller in Nigeria: Ekelem Airhihen interview

10 October 2023 | By Ekelem Airhihen, Holly Miles

Watch this exclusive interview with the Assistant General Manager for Planning at Federal Airports Authority of Nigeria.

article

The importance of healthy and resilient buildings for airports

9 October 2023 | By Anthony Bernheim

Anthony Bernheim, Healthy and Resilient Buildings Programme Manager at San Francisco International Airport talks to International Airport Review’s Editor, Holly Miles, in Issue 2 about his role; the airport’s approach in protecting the health and wellbeing of its passengers, and what is on his priority list for SFO.

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First smart baggage trolleys introduced at Munich Airport

5 October 2023 | By International Airport Review

Passengers at Munich Airport can enjoy a more digital experience in the time before departure.

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Carrasco International Airport becomes first in Latin America and the Caribbean to obtain ACI accessibility accreditation

5 October 2023 | By International Airport Review

Carrasco International Airport becomes the first airport in Latin America and the Caribbean to obtain the ACI Accessibility Enhancement Accreditation programme.

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Airport Honour Awards 2023 shortlist is revealed!

4 October 2023 | By International Airport Review

Read all about who the shortlisted airports are!

article

How data unlocks huge benefits in the aviation industry

2 October 2023 | By Collins Aerospace

Unlocking the power to analyse: Discover how data analysis improves efficiency, safety and passenger experiences within the aviation ecosystem.

article

ICAO TRIP Symposium underscores the vital role of technology and innovation in advancing traveller mobility

2 October 2023 | By Raymond Bayor

The International Civil Aviation Organization (ICAO) concluded its 18th Traveller Identification Programme (TRIP) Symposium and Joint International Criminal Police Organization (INTERPOL) Biometrics Forum on 14 September, attracting 620 participants from 94 States, 12 international organisations, and 39 industry partners.

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Focusing on the sensory experience of passengers at Hyderabad International Airport

2 October 2023 | By Holly Miles, Pradeep Panicker

Watch this exclusive interview with the airport CEO who is speaking at the International Airport Summit 2023.

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Passenger Experience