video
Regaining stability and an explosion of technology at Hamburg Airport – Michael Eggenschwiler
Michael Eggenschwiler spoke to International Airport Review Editor Holly Miles at the International Airport Summit in London.
List view / Grid view
Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
video
Creating spaces for individuals to belong to: EDI in the workforce
Strategic Partnerships Manager at Heathrow Airport, Anita Chagar, spoke on why EDI is so important for aviation's workforce retention.
article
A new era of personalised airport services, at Carrasco International Airport
Federico Cabrera, Operations and Passenger Experience Manager at Aeropuertos Uruguay, spoke exclusively to International Airport Review in Issue 3 about how Carrasco Airport seeks to elevate passenger experience and respond appropriately to their needs.
video
Moving from a hardware mindset to a software mindset, with Trevor Strome
Watch this exclusive interview with the Director of Information Technology at Winnipeg Airport Authority.
news
My Pod Capsule Boutique arrives at Ezeiza Airport
With the aim of further enhancing the travellers' experience, 'My Pod Boutique Capsule' has been inaugurated at Ezeiza International Airport.
video
BER travellers have an appetite for digital services says Thomas Hoff Andersson, MD and COO
Watch this exclusive interview with the MD and Chief Operations Officer of Berlin Brandenburg Airport.
news
Changi Airport Group launches grand draw for ‘Shall We Just Go?’ campaign
Changi Airport Group is giving spontaneous travel a further push with the launch of a Grand Draw to 'Shall We Just Go?'
news
Kaunas Airport passenger terminal expansion set to begin in early 2024
Lithuanian Airports has signed a contract with INFES, which has won a public tender and will carry out the expansion of the Kaunas Airport passenger terminal.
podcast
Talking robotics innovation and carbon net-negative technology with PIT xBridge Director, Cole Wolfson
Listen to this exclusive interview with innovation thought leader Cole Wolfson.
article
AeroCloud introduces Passenger Processing Solutions
AeroCloud has introduced Passenger Processing Solutions including CUPPS, CUSS and DCS to empower airport stakeholders to increase operational efficiency and reduce costs.
news
Perth Airport delivers on retail precinct
The airport has invested significantly in commercial and industrial property on the estate, which is a prime example of its commitment to supporting the WA economy.
article
Climb every mountain
For International Airport Review's Issue 3, Ronald Leitch, Operations Director at Glasgow Airport, explained what was required to deliver one of the largest logistical head of state operations ever seen at a UK airport, the COP26 and restart after the pandemic.
news
Three biggest Chinese airlines to serve London Gatwick this winter
Passengers flying via London Gatwick can now benefit from services operated by the three largest airlines in China.
news
New furniture greets Terminal 1 passengers at Oakland International Airport
Oakland International Airport (OAK) is giving its facilities a refresh with newly installed gate furniture for Terminal 1 passengers just in time for the winter holiday travel season.
video
Tapping into niche markets across the globe, with Athens Airport
At World Aviation Festival we spoke with Ioanna Papadopoulou, Director of Communications and Marketing at Athens Airport.
Chief Executive Officer
CEO
Chief Operating Officer
Head of Operations, Safety and Emergency
Chief Strategy Development Officer
Head of Operations
Airport General Manager
CEO
Chief Executive Officer