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Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

video

Exciting ‘green’ and innovative developments happening at Zurich Airport

19 February 2024 | By Chunekshi Wimalasuriya, Florian Raff

Florian Raff, the Head of Aviation Development and Statistics at Zurich Airport gave an overview about the exciting developments happening at the airport.

video

Istanbul Airport to develop a cruise product: An interview with Majid Khan

13 February 2024 | By Holly Miles, Majid Khan

Watch the exclusive interview with Majid Khan from Istanbul Airport.

news

Abu Dhabi International Airport has been renamed to Zayed International Airport

12 February 2024 | By International Airport Review

The change was made to honour one of UAE's founding fathers, the late Sheikh Zayed bin Sultan Al Nahyan.

video

Passenger experience upgrades at Riga Airports

12 February 2024 | By Chunekshi Wimalasuriya, Laila Odina

International Airport Review caught up with Laila Odina, Chairperson of the Executive Board at Riga International Airport.

video

Staying positive amidst operational challenges, at Umbria Perugia International Airport

9 February 2024 | By Umberto Solimeno

Umbria Perugia International Airport told us of the tremendous recovery they had made since the COVID-19 pandemic.

webinar

Empowering the passenger with self-service baggage technology

8 February 2024 | By Eezeetags

In this exciting virtual panel, learn about the unexpected benefits of self-service baggage drops, including generating revenue from non-aeronautical streams and increasing passenger throughput as demand for air travel grows.

news

European Travel Commission publish passenger behaviour trends in Long-Haul Travel Barometer

7 February 2024 | By International Airport Review

Travellers display reluctance to visit Europe, according to the Long-Haul Travel Barometer by the European Travel Commission.

article

Restoring connectivity to Queensland, Australia: a Q&A with Anthony Cicuttini

2 February 2024 | By Anthony Cicuttini

Anthony Cicuttini, Senior Vice President (SVP) and head of Aviation Development at Brisbane Airport Corporation spoke to International Airport Review about maintaining airline connections and attracting new passenger volumes.

video

Transforming airport security through technology and workforce: An interview with Marco Stramaccioni

31 January 2024 | By Holly Miles, Marco Stramaccioni

Watch this exclusive interview with this security thought leader.

news

Europe’s airports prioritises needs of passengers with non-visible disabilities centre stage with ACI Europe’s guidance

30 January 2024 | By International Airport Review

ACI EUROPE launched the first ever guidance globally for airports assisting passengers with non-visible disabilities.

video

Luxurious travel experiences at BVI Airports

29 January 2024 | By Kurt A.G Menal

Kurt A.G Menal, the Managing Director at BVI Airports Authority, told us about some of the features of the authority's airports that add a luxurious and effortless touch for its ultra-high-end passengers.

article

Airport Trend Report 2024: Current Challenges and Trends

26 January 2024 | By Chunekshi Wimalasuriya, International Airport Review

Read this exclusive free report discussing the most pressing issues facing the aviation industry, today.

video

Transforming aviation for a new world with Jens Sanner, Fraport

26 January 2024 | By Holly Miles, Jens Sanner

Watch the exclusive interview with this airport thought leader.

article

Creating paw-some experiences at San Antonio International Airport

19 January 2024 | By Erin Rodriguez

Erin Rodriguez, Senior Public Information Officer at San Antonio International Airport outlines the airport’s "Summer of Fun" and creative passenger experience initiatives that run throughout the year.

news

Young people leading post-COVID-19 aviation revival, UK Civil Aviation Authority finds

12 January 2024 | By International Airport Review

The UK Civil Aviation Authority reported that young people aged 18 to 34 years old are leading aviation’s revival.

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Passenger Experience