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The best airports for customer experience worldwide, as chosen by passengers
The results were chosen by passengers through the renowned Airport Service Quality (ASQ) Awards.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Focusing on customer experience, sustainability and growth through innovation
Listen to this exclusive podcast with ACI World's Director General.
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Miami-Dade County Mayor Daniella Levine Cava launches “I AM MIA” customer experience campaign
The campaign is a pivotal initiative designed to transform the customer experience at one of the nation's busiest airports.
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Creating an Art & Culture Airport
Fresh from the ACI World Global Customer Experience Summit 2023, Sunny Yoon, Executive Director, Terminal Operations, of Incheon International Airport Corporation, speaks exclusively to International Airport Review about what passenger experience means to them.
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Ricia Vinelli Montejo: IAR’s Airport Leader of the Future 2023
Watch this exclusive interview to get tips and tricks for your career!
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Helsinki Airport ranked fifth in the world for business travellers
Finavia has taken the needs of business travellers into account.
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Hamad International Airport introduces dedicated transfer security lanes for families
The dedicated family lanes will reduce wait times at security checkpoints and provide staff assistance to aide families with their personal belongings.
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Munich Airport introduces innovative JEEVES service robot
A robot of this type is now being used for the first time in the world as a "snackbot" at an airport.
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Growing cargo, tourism and transit passengers at Bahrain International Airport – host of Routes World 2024
Watch this exclusive interview with the Bahrain Airport CEO
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Veovo partners with Amorph Systems for LiDAR
Collaboration provides unmatched accuracy and flexibility in monitoring passenger movement, occupancy and dwell times – improving efficiency and experiences.
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Talking air service development in Phoenix, Arizona: the “city of the future” with Lexie Van Haren
Watch this exclusive interview with the Air Service Development Manager, where she talks about the exciting regional changes in Phoenix.
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Creating new route opportunities at the largest carbon neutral airport in the world: DFW Airport
Listen to this exclusive interview which took place at World Routes in Istanbul.
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A colourful wayfinding redesign at El Dorado Airport
International Airport Review discovered in Issue 4 how colour-coding and strategic planning transformed travel for passengers at El Dorado Airport in Bogotá, Colombia.
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Warsaw Chopin Airport enhances valet passenger experience
The Valet Parking service allows travellers to seamlessly hand over their vehicles to a professional Valet Parking driver just before entering the terminal.
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Challenging healthy scepticism around autonomous technology and robotics with Brian Cobb
Watch this exclusive interview with this innovation thought leader now.
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