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Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

news

Google Maps Indoor Live View lands at Sydney Airport

14 November 2023 | By International Airport Review

Google has launched Indoor Live View at Sydney Airport, just in time for the Christmas travel rush, in a first for an Australia airport.

news

Isavia Looking for development partner for a unique airport hotel development

13 November 2023 | By International Airport Review

Find out how you could be involved in the new airport hotel at Keflavík International Airport.

news

Oakland International Airport prepares for Thanksgiving holiday travel

13 November 2023 | By International Airport Review

Oakland International Airport projects that over 360,000 passengers will pass through during the eleven-day Thanksgiving travel period.

news

Christmas and winter markets open at Munich Airport Center

10 November 2023 | By International Airport Review

Munich Airport Center (MAC) Forum will have opened their beloved Christmas and winter market will open its doors.

news

Study says Miami International Airport has shortest security wait time in Florida

9 November 2023 | By International Airport Review

Miami International Airport has shortest average security wait time in Florida according to a study by travel industry publication PlanetWare.

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Ontario International Airport introduces Simplified Arrival to automate international arrivals

8 November 2023 | By International Airport Review

Wait times for arriving international passengers are being reduced at Ontario International Airport thanks to the new technology, Simplified Arrival.

article

Overcoming staff shortages by implementing self-service technology

7 November 2023 | By Eezeetags

The summer of 2022 still haunts airline professionals around the world. The extreme long check-in and bag‑drop queues, followed by yet again another queue at security, an unusual high percentage of mishandled bags, flight delays or cancellations. It was a troublesome start-up after COVID, and the biggest reason for this…

article

Brisbane International Airport’s post-pandemic route development strategy

6 November 2023 | By Anthony Cicuttini

Anthony Cicuttini, Senior Vice President and Head of Aviation Development, Brisbane Airport Corporation, writes exclusively for International Airport Review on how Brisbane airport has navigated post-pandemic challenges to develop and enhance global air connectivity.

news

Refreshed Singapore Changi Airport’s Terminal 2 fully reopens

2 November 2023 | By International Airport Review

After three and a half years of engineering works, Terminal 2 has reopened, restoring four-terminal operations at Changi Airport.

news

Total restroom makeover coming to Miami International Airport

1 November 2023 | By International Airport Review

Miami International Airport’s 207 public restrooms are scheduled for a total makeover by 2030

article

Issue 4 2023 International Airport Review

1 November 2023 | By International Airport Review

In this issue of International Airport Review we feature articles from industry experts on a range of topics including: future-proofing airport infrastructure, construction & design, green energy, automation, health and safety, wayfinding and passenger experience, plus an In-Depth Focus supplement on baggage innovation.

news

IAR’s Airport Leader of the Future 2023 nominees are revealed

31 October 2023 | By International Airport Review

Read all about International Airport Review's new initiative aimed at recognising and celebrating the next generation of airport leaders.

news

Speed and convenience is a top priority for passengers, says IATA

27 October 2023 | By International Airport Review

IATA announced the results of its 2023 Global Passenger Survey, showing that travellers continue to prioritise speed and convenience.

article

The future of urban air mobility and why it is taking off

25 October 2023 | By Chris Summers

In this exclusive article, Chris Summers, IT Project Manager for Austin-Bergstrom International Airport, writes about the importance of Urban Air Mobility (UAM/AAM), how it can lessen the carbon impact of flying, and help deliver medical essentials, and people, to their destinations quicker.

video

Talking digital twins with Emu Analytics

24 October 2023 | By International Airport Review

It was a pleasure to speak with the CEO and Co-founder of UK based start-up Emu Analytics about digital twin software, its benefits and uses and future-thinking initiatives that could be aided through its adoption.

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Passenger Experience