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Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

video

Supporting innovation at İGA İstanbul Airport – an interview with Selahattin Bilgen, CEO

22 April 2024 | By Holly Miles, Selahattin Bilgen

Watch this exclusive interview with İstanbul Airport aCEO, Selahattin Bilgen

article

A journey of sustainability, enhanced experience and eco-tourism at Bangalore International Airport

19 April 2024 | By Prasannamurti Desai

For International Airport Review's Issue 4, Desai Prasannamurti, the Vice President of Landscape for Bangalore International Airport, wrote exclusively about Terminal 2’s biodiversity and how it's furthering the airport’s pledge to sustainability.

podcast

Invest in technology and IT and invest less in your infrastructure: Aimen Al Hosni, Oman Airports CEO

17 April 2024 | By Aimen Al Hosni, Holly Miles

Listen to this exclusive interview with the airport CEO now.

article

A smoother journey for your hand baggage at Milan Linate Airport

15 April 2024 | By Armando Brunini, Holly Miles

Armando Brunini, CEO of SEA Milan Airports, spoke to International Airport Review’s Holly Miles about Milan Linate Airport's (LIN) new state-of-the-art explosive detection systems for cabin baggage machines installed for hand baggage screening and how it has improved the experience for passengers.

Airport checking background Copyright: Air Canada

article

Winning back the trust of passengers

12 April 2024 | By Jason Odey

Jason Odey, Director of Global Baggage Excellence at Air Canada wrote exclusively in International Airport Review's Issue 4, about the future of baggage handling and what needs to be done to win back the trust of passengers.

news

The joy of Ramadan at iGA Istanbul Airport

10 April 2024 | By International Airport Review

iGA Istanbul Airport is welcoming Ramadan with its passengers.

news

Boeing Crisis hampering airline sector’s growth plans, says Morningstar DBRS

5 April 2024 | By International Airport Review

Morningstar DBRS expects the re-emergence of safety concerns to materially affect Boeing.

news

Largest American Express lounge in Nordic region to date has opened at Stockholm Arlanda

4 April 2024 | By International Airport Review

The doors opened to American Express' newly renovated, double-sized lounge at the Stockholm Arlanda Airport's Marketplace in Terminal 5.

podcast

Changi Airport: Preparing for future growth of Asia Pacific region

29 March 2024 | By Holly Miles, Peh Ke-Wei

Listen to this exclusive interview with the Vice President of Market Development of Changi Airport Group.

article

Engaging a passenger’s mindset: how to keep a passenger entertained

28 March 2024 | By Chunekshi Wimalasuriya

International Airport Review’s Editorial Assistant, Chunekshi Wimalasuriya, looks at passenger experience campaigns of airports across the globe, who have gone the extra length to ensure a satiated and entertained traveller.

article

Guide to Airport Experience Issue 1 2024

22 March 2024 | By International Airport Review

International Airport Review’s Guide To Airport Experience is now available to download!

news

Calgary International Airport named Routes awards overall winner

21 March 2024 | By International Airport Review

Calgary International Airport (YYC) has been crowned the Overall Winner of this year’s Routes Americas Awards.

article

Issue 1 2024 International Airport Review

21 March 2024 | By International Airport Review

In this issue of International Airport Review we feature articles from industry experts on a range of topics including: airport experience, future vision of Changi Airport, biometrics, route development, innovation, air traffic control, airport associations and future workforce. All this, plus an exclusive interview with International Airport Review's Airport Leader…

webinar

Innovations in passenger parking and car rental journeys

15 March 2024 | By Wenn ASA

Watch our exciting virtual panel discussion where industry leaders shared how they are transforming the airport parking and car rental experience using artificial intelligence and automation.

Helsinki Airport redevelopment programme

video

Helsinki Airport redevelopment programme

15 March 2024 | By International Airport Review

Watch this exclusive tour of the newly redeveloped Helsinki Airport in Finland.

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Passenger Experience