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Enhancing aviation safety and compliance through robust audit trails
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
article
Aqaba the jewel of the Red Sea: King Hussein International Airport
Ramzi Arafat, CEO of Aqaba Airports Company writes exclusively for International Airport Review on the development of King Hussein International Airport (AQJ) and how the airport is recovering post-pandemic and amidst a war in Gaza.
webinar
Smaller stations, big impact: Optimising airline operations
6 June 2024 | By INFORM GmbH & Alaska Air
Smaller stations in an airline's network play an important role as feeders, funnelling passengers to major hubs. But they have smaller teams and tighter budgets, forcing managers to wear many hats, covering tasks that might be spread across multiple positions at a major hub. How do you offer decision support…
article
In-Depth Focus on Baggage Transformation Issue 2 2024
International Airport Review’s In-Depth Focus on Baggage Transformation is now available to download!
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Pioneering a new era of passenger experience at London Gatwick
As the demand for a memorable airport experience continues to grow, passenger satisfaction remains a top priority for airports and retailers globally. Jonathan Pollard, Chief Commercial Officer of London Gatwick Airport, and Sacha Zackariya, CEO of ChangeGroup and Prosegur Change, discuss their collaborative efforts to prioritise passenger satisfaction in an…
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Issue 2 2024 International Airport Review
In this issue of International Airport Review we feature articles from industry experts on a range of topics including: waste management, route development, AI, machine learning, sustainable aviation fuels, security, innovation, sustainable transition, non-aeronautical revenues, passenger experience, biometrics, and airport development. All this, plus an In-Depth Focus on baggage transformation.
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Finding ‘Finnspiration’ in Helsinki Airport’s new development
International Airport Review’s Editor Holly Miles, was invited by Finavia to see the renewed Helsinki Airport after the historic development programme. Here, she reports back on the results of this monumental project.
news
Air India introduces digital refreshment vouchers linked to boarding passes
In a first-of-its-kind move by an Indian airline, Air India has partnered with iCoupon to turn passengers' boarding passes into digital F&B vouchers during flight delays.
podcast
Transforming the passenger experience with innovative technologies at JFK’s T4
Listen to this exclusive interview with the Vice President IT and Digital of JFK T4.
news
Korean Air AI Contact Centre to enhance customer services
Korean Air is developing an AI Contact Centre (AICC) platform to enhance customer support, offering more personalised services by utilising artificial intelligence (AI) and cloud-based technologies.
whitepaper
Risk based oversight
Ideagen’s white paper explores the key principles and methodologies underpinning risk-based oversight.
news
Industry progresses to reduce baggage mishandling, finds IATA
"With 44% of airlines already fully implementing Resolution 753 tracking...travellers can have even more confidence that their bags will be at the carousel on arrival,” said IATA.
article
Network advancement: the key to Kuala Lumpur International Airport’s digital evolution
Major airports today are all undergoing a digital revolution, aimed at improving passengers’ boarding experience while also enhancing airport systems, from security to retail with the help of cutting-edge technologies. Although technological advancements like VR/AR applications, and IoT have brought possibilities for the sector, we also need to be aware…
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International Airport Review Airport Leaders’ Forum Report 2024
Download this free report today and update yourself on the current airport thought leadership straight from the source.
news
Ethiopian Airlines inaugurates transformed Addis Ababa Bole International Airport domestic terminal
Ethiopian Airlines have announced the inauguration of the transformed Addis Ababa Bole International Airport domestic terminal.
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