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Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

video

Growing cargo, tourism and transit passengers at Bahrain International Airport – host of Routes World 2024

6 March 2024 | By Holly Miles, Mohamed Albinfalah

Watch this exclusive interview with the Bahrain Airport CEO

article

Veovo partners with Amorph Systems for LiDAR

4 March 2024 | By Veovo

Collaboration provides unmatched accuracy and flexibility in monitoring passenger movement, occupancy and dwell times – improving efficiency and experiences.

video

Talking air service development in Phoenix, Arizona: the “city of the future” with Lexie Van Haren

4 March 2024 | By Alexandria Van Haren, Holly Miles

Watch this exclusive interview with the Air Service Development Manager, where she talks about the exciting regional changes in Phoenix.

video

Creating new route opportunities at the largest carbon neutral airport in the world: DFW Airport

1 March 2024 | By Holly Miles, John Ackerman

Listen to this exclusive interview which took place at World Routes in Istanbul.

article

A colourful wayfinding redesign at El Dorado Airport

28 February 2024 | By Kleyton Peixoto Mendes, Martha Puerto Prieto, Victor Alfedro Sanchez Messier

International Airport Review discovered in Issue 4 how colour-coding and strategic planning transformed travel for passengers at El Dorado Airport in Bogotá, Colombia.

news

Warsaw Chopin Airport enhances valet passenger experience

26 February 2024 | By International Airport Review

The Valet Parking service allows travellers to seamlessly hand over their vehicles to a professional Valet Parking driver just before entering the terminal.

video

Challenging healthy scepticism around autonomous technology and robotics with Brian Cobb

21 February 2024 | By Brian Cobb, Holly Miles

Watch this exclusive interview with this innovation thought leader now.

video

Exciting ‘green’ and innovative developments happening at Zurich Airport

19 February 2024 | By Chunekshi Wimalasuriya, Florian Raff

Florian Raff, the Head of Aviation Development and Statistics at Zurich Airport gave an overview about the exciting developments happening at the airport.

video

Istanbul Airport to develop a cruise product: An interview with Majid Khan

13 February 2024 | By Holly Miles, Majid Khan

Watch the exclusive interview with Majid Khan from Istanbul Airport.

news

Abu Dhabi International Airport has been renamed to Zayed International Airport

12 February 2024 | By International Airport Review

The change was made to honour one of UAE's founding fathers, the late Sheikh Zayed bin Sultan Al Nahyan.

video

Passenger experience upgrades at Riga Airports

12 February 2024 | By Chunekshi Wimalasuriya, Laila Odina

International Airport Review caught up with Laila Odina, Chairperson of the Executive Board at Riga International Airport.

video

Staying positive amidst operational challenges, at Umbria Perugia International Airport

9 February 2024 | By Umberto Solimeno

Umbria Perugia International Airport told us of the tremendous recovery they had made since the COVID-19 pandemic.

webinar

Empowering the passenger with self-service baggage technology

8 February 2024 | By Eezeetags

In this exciting virtual panel, learn about the unexpected benefits of self-service baggage drops, including generating revenue from non-aeronautical streams and increasing passenger throughput as demand for air travel grows.

news

European Travel Commission publish passenger behaviour trends in Long-Haul Travel Barometer

7 February 2024 | By International Airport Review

Travellers display reluctance to visit Europe, according to the Long-Haul Travel Barometer by the European Travel Commission.

article

Restoring connectivity to Queensland, Australia: a Q&A with Anthony Cicuttini

2 February 2024 | By Anthony Cicuttini

Anthony Cicuttini, Senior Vice President (SVP) and head of Aviation Development at Brisbane Airport Corporation spoke to International Airport Review about maintaining airline connections and attracting new passenger volumes.

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Passenger Experience