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Passenger Experience

A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.

‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.

Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.

International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.

This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.

whitepaper

Ideagen Coruson Brochure

26 April 2024 | By Ideagen

Ideagen Coruson, an enterprise cloud software application, provides complete control and real time reporting of every aspect of safety and risk.

Next Generation Security at Aberdeen International Airport Billy Wallace

news

Next generation security checkpoint screening goes live at Aberdeen International Airport

26 April 2024 | By International Airport Review

Passengers at Aberdeen International Airport no longer need to remove laptops or liquids when passing through terminal security.

video

Aerohack hackathon launches the Oman Airports innovation lab with Rashid Al Busaidy

24 April 2024 | By Holly Miles, Rashid Al Busaidy

Watch this exclusive interview with the Digital Transformation Director of Oman Airports.

news

ACI World celebrates its 100th airport accredited in customer experience with Mae Fah Luang Chiang Rai International Airport in Thailand

23 April 2024 | By International Airport Review

Significant milestone highlights airports’ global commitment to the passenger experience.

news

London Heathrow launches whisky festival to celebrate holidaymakers’ favourite spirit

22 April 2024 | By International Airport Review

London Heathrow will be launching its annual whisky festival, a spirited month-long celebration taking place across the airport.

news

London Gatwick joins Sussex Six campaign to support local food and drink producers

22 April 2024 | By International Airport Review

London Gatwick pledges to increase local produce on shelves and menus across the airport.

video

Supporting innovation at İGA İstanbul Airport – an interview with Selahattin Bilgen, CEO

22 April 2024 | By Holly Miles, Selahattin Bilgen

Watch this exclusive interview with İstanbul Airport aCEO, Selahattin Bilgen

article

A journey of sustainability, enhanced experience and eco-tourism at Bangalore International Airport

19 April 2024 | By Prasannamurti Desai

For International Airport Review's Issue 4, Desai Prasannamurti, the Vice President of Landscape for Bangalore International Airport, wrote exclusively about Terminal 2’s biodiversity and how it's furthering the airport’s pledge to sustainability.

podcast

Invest in technology and IT and invest less in your infrastructure: Aimen Al Hosni, Oman Airports CEO

17 April 2024 | By Aimen Al Hosni, Holly Miles

Listen to this exclusive interview with the airport CEO now.

article

A smoother journey for your hand baggage at Milan Linate Airport

15 April 2024 | By Armando Brunini, Holly Miles

Armando Brunini, CEO of SEA Milan Airports, spoke to International Airport Review’s Holly Miles about Milan Linate Airport's (LIN) new state-of-the-art explosive detection systems for cabin baggage machines installed for hand baggage screening and how it has improved the experience for passengers.

Airport checking background Copyright: Air Canada

article

Winning back the trust of passengers

12 April 2024 | By Jason Odey

Jason Odey, Director of Global Baggage Excellence at Air Canada wrote exclusively in International Airport Review's Issue 4, about the future of baggage handling and what needs to be done to win back the trust of passengers.

news

The joy of Ramadan at iGA Istanbul Airport

10 April 2024 | By International Airport Review

iGA Istanbul Airport is welcoming Ramadan with its passengers.

news

Boeing Crisis hampering airline sector’s growth plans, says Morningstar DBRS

5 April 2024 | By International Airport Review

Morningstar DBRS expects the re-emergence of safety concerns to materially affect Boeing.

news

Largest American Express lounge in Nordic region to date has opened at Stockholm Arlanda

4 April 2024 | By International Airport Review

The doors opened to American Express' newly renovated, double-sized lounge at the Stockholm Arlanda Airport's Marketplace in Terminal 5.

podcast

Changi Airport: Preparing for future growth of Asia Pacific region

29 March 2024 | By Holly Miles, Peh Ke-Wei

Listen to this exclusive interview with the Vice President of Market Development of Changi Airport Group.

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Passenger Experience