news
Dallas Fort Worth International Airport launches $9 billion expansion initiative
Dallas Fort Worth International Airport has begun a $9 billion expansion project to overhaul Terminal C and upgrade facilities to accommodate projected growth.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
article
Driving international travel to northern Italy though SEA Milan’s airports
At Routes Asia 2024 in Langkawi, Malaysia, Andrea Tucci, Vice President of SEA Milan Airports, spoke to International Airport Review Editor Holly Miles to discuss how route development will shape the group’s ambitions for 2024.
video
London Southend Airport’s Nigel Mayes on seamless mobility
International Airport Review's Editorial Assistant Chunekshi Wimalasuriya attended this year's Routes Europe event, held in Aarhus, Denmark. Here, she spoke to Nigel Mayes, the Business Development Director at London Southend Airport, discussing seamless travel for passengers, working with airlines and ensuring security for investments.
video
The power of open innovation at Aena with Pablo Lopez Loeches
Pablo Lopez Loeches, Head of Ideation and Entrepreneurship division at Aena, on the success of the start-up accelerator "Aena Ventures".
article
Creating tailored experiences within the airport
23 August 2024 | By
International Airport Review hosted a webinar on leveraging data and technology in order to create a modern personalised airport experience for passengers. In this article, the speakers dive into some of the fantastic questions asked by the live audience.
news
New $2.6bn Terminal 3 West Modernisation project to expand San Francisco International Airport takes off
San Francisco International Airport unveil plans of their latest project to renovate and expand Terminal 3 sustainably that will see state-of-the-art bag-drops, new security checkpoints as well as more space for food, beverage and retail concessions.
news
Taylor Swift’s European tour drives passenger surge at London Luton Airport
Taylor Swift fans from across Europe used London Luton Airport as a gateway to attend her concerts in major cities, contributing to a 5% increase in passengers on relevant routes.
video
Demand and supply: Elizabeth Axtelius on bridging the gap
International Airport Review's Chunekshi Wimalasuriya spoke to Elizabeth Axtelius, the Director of Aviation Business at Swedavia, gaining greater insight into the new Stockholm Arlanda expansion project, the gap between demand and supply and Europe's growing connectivity.
webinar
Transforming experiences with LiDAR and curb-to-gate passenger flow data
21 August 2024 | By Veovo & Manchester Airport
In this webinar, Manchester Airport Group’s CIO Nick Woods and Veovo’s James Williamson introduce MAG's people flow measurement strategy and the steps taken to make the vision a reality.
video
Geneva Airport CAP2030 project: An intermodal travel hub of the future
This video is a must-watch for anyone interested in the future of airports as intermodal transport hubs and airport leadership.
news
UK government approves London City Airport passenger Cap Increase, rejects Saturday extension
London City Airport's plan to boost its passenger cap to nine million annually has been approved by the UK government, though the proposal to extend Saturday operating hours has been denied, balancing expansion with local community concerns.
video
New traveller behaviours, security and parking innovations at Jacksonville International Airport
Tune in for an insightful conversation on the future of Jacksonville Airport and the broader aviation landscape.
news
Oakland International Airport launches augmented reality games for passengers
The new AR games at Oakland International Airport offer educational missions on aviation and environmental themes, enhancing the travel experience for families and children.
video
Vienna Airport’s Belina Neumann on booking data
International Airport Review's Editorial Assistant Chunekshi Wimalasuriya attended this year's Routes Europe conference in Aarhus, Denmark. Here, she caught up with Belina Neumann, the Head of Aviation Development at Vienna Airport. They discussed possible route development for Vienna, collaborating with airlines for connectivity and dealing with booking data.
news
MIA passenger experience innovators unveiled
Miami International Airport (MIA) have announced the winners of their passenger experience innovation programme.
Chief Executive Officer
CEO
Chief Operating Officer
Head of Operations, Safety and Emergency
Chief Strategy Development Officer
Head of Operations
Airport General Manager
CEO
Chief Executive Officer