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Auckland Airport to have new check-in and bag drop off technology installed
Auckland Airport has announced plans to replace 100 existing check-in with new technology, along with new bag drop offs, over the next few years.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Schiphol’s Gertjan Bluemink on collaboration in the industry
Gertjan Bluemink, the Business Development Director of Passenger Experience at Schiphol, spoke to International Airport Review's Editorial Assistant Chunekshi Wimalasuriya at this year's Passenger Terminal Expo, discussing the need for collaboration in the industry and dealing with summer holiday season.
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International Airport Review invites you to attend the International Airport Summit 2024
Holly, the Editor of International Airport Review personally invites you to attend the International Airport Summit taking place in Amsterdam on 13-14 November.
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A new pioneering digital platform aviio has been launched across seven airports in India
Adani Airports Holdings Ltd have launched a pioneering digital platform, aviio, across its 7 Indian airports, that will provide real-time data for shareholders and passengers.
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Enhancing passenger experience through technological innovation
For Issue 2 2024, Steve Tukavkin, Vice President of IT and Digital at JFK International Air Terminal, discussed the innovative technologies JFKIAT has been implementing behind the scenes at the airport to continuously enhance the passenger experience.
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Chad Makovsky, Aviation Director at City of Phoenix, on the evolving passenger demographic
International Airport Review's Editorial Assistant Chunekshi Wimalasuriya attended this year's Passenger Terminal Expo in Frankfurt Germany. Here, she was able to catch up with Chad Makovsky, the Aviation Director at City of Phoenix, overseeing their airports, discussing the importance of sustainability, the changing passenger demographic and how airports can adapt…
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London Fashion Week starts early as scouts look for new models in London Heathrow’s Terminal
London Heathrow Airport have partnered with renowned modelling agency The MiLK Collective, for London Fashion Week, with passengers given the chance to be scouted and be signed to the agency.
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Denver International Airport adopts biometric facial recognition technology at gates
Denver International Airport has implemented biometric facial recognition technology at 15 gates to streamline and secure the boarding process for international flights, with privacy safeguards in place for travellers.
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Samurais and seizing the digital initiative
David Elliott, Consulting Director of Aviation at Cohesive, emphasises the critical role of data in transforming airport operations to enhance efficiency, resilience and passenger experience.
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Creating a personalised airport experience for Aena’s 411 million passengers
Watch this exclusive video interview with the Head of Facilitation and Passenger Experience at Aena.
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IAR Spotlight on International Airport Summit 2024 Speakers
We take a closer look at some of the speakers confirmed for the International Airport Summit and what they will be speaking about during their panels.
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Weeze Airport’s Thomas Kurzweg on the changing passenger demographic
International Airport Review's Editorial Assistant Chunekshi Wimalasuriya attended this year's Routes Europe event in Aarhus, Denmark. Here, she spoke to the Director of Communications and Aviation Marketing at Airport Weeze, Thomas Kurzweg, discussing the changing passenger demographic, post-Covid recovery and possible expansions.
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Online guides to help with accessibility in London Gatwick Airport have been launched
London Gatwick Airport has launched detailed guides for passengers to boost airport accessibility for those that may need help, which are being provided by AccessAble.
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Changi Airport unveils first-ever sunflower-themed showcase
Changi Airport's first-ever sunflower showcase features over 5,000 blooms and provides educational insights into the cultural significance and ecological importance of sunflowers.
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Climate protestors and unannounced strikes – all in a day’s work for the Düsseldorf Airport CEO
Join us for an in-depth conversation on the challenges and advancements at Düsseldorf Airport, and how they are positioning themselves as a leader in sustainable and efficient air travel.
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CEO
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Head of Operations, Safety and Emergency
Chief Strategy Development Officer
Head of Operations
Airport General Manager
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