Issue 2’s In-Depth Focus on Contactless Technologies
In this supplement on contactless technologies we have an opinion piece on the need for standardisation and a in-depth look into Bangalore's Digi Yatra programme.
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Issue 2’s Guide To… Baggage Handling
Read on for three airports' takes on their own baggage handling operations.
Issue 2’s In-Depth Focus on Remote Digital Towers
In this In-Depth Focus, we hear from two experts on how introducing a new digital Remote Tower Centre requires trust in technology, safety and security for both employees and local communities, and, importantly, knowledge-sharing with all throughout the roll-out phase, and the benefits of using AI and machine learning within…
A passenger-first strategy at the heart of Toronto Pearson
Among the 50.5 million passengers welcomed in 2019, Toronto Pearson International Airport saw approximately 1.1 million passengers with disabilities. Kurush Minocher, Director of Passenger Programmes and Marketing Communications at the Greater Toronto Airports Authority, speaks to International Airport Review about how the airport’s new approach is ensuring that all of…
Smart digitalisation of customer service
Maxim Romanenko, Director of Ground Handling of Northern Capital Gateway Pulkovo Airport in Saint Petersburg, discusses digital services and whether they are a solution for passenger service enhancement in a post-COVID-19 era of air travel.
International Airport Review Issue 2 2022
In this jam-packed issue we feature articles from industry experts on a range of topics including: passenger experience, sustainable airports, accessibility, drones, unruly passengers, and ATC/ATM, as well as three supplements on contactless technology, baggage handling and remote digital towers.
Which technologies are disrupting the airport industry in the post-crisis recovery
Here we will uncover the post-crisis technology solutions that have had the biggest impact and their role in the path to recovery for the aviation sector in 2022 and beyond.
COVID-19 impacts on Queensland Airports
Queensland Airports Limited Chief Financial Officer, Amelia Evans, spoke to International Airport Review about the impact that the COVID-19 pandemic had on Queensland Airports and the measures and initiatives taken to overcome and adapt from the crisis.
The trouble with TOBT…and how machine learning can improve it
Airport performance relies on accurate off block times. Operators have all the data to make it so. It’s a matter of knowing how to put it to work.
The impact of digital transformation at iGA Istanbul Airport
Ersin Inankul, Chief Digital and Commercial Officer at iGA Istanbul Airport, talks to International Airport Review about the airport’s latest developments in the digital journey experienced through touchless technologies and artificial intelligence, and how its new ‘Youth Lounge’ will also enhance the airport experience.
Canadian airports are ready to take on a greater role in supply chains
Monette Pasher, Interim President of the Canadian Airports Council, says that Canadian airports are ready to step up and play a more critical role in the future of Canada’s supply chain.
Aviation faces immense challenges, and partnerships are the key to overcoming them
Graham Olver, CEO of Luton Rising, tells International Airport Review that airport growth should not come at the expense of the environment and surrounding communities.
Putting Teesside Airport back on the map
Phil Forster, Managing Director of Teesside International Airport, tells International Airport Review, about the complete redevelopment of the airport’s terminal building, creating a more seamless, stress-free, and enjoyable experience for passengers, and what they have in store for 2022.
Viewing the passenger experience as a patchwork quilt
Daniela Fantinati, Head of Quality Management and Customer Experience at Aeroportos Brasil Viracopos S.A., believes that to achieve a positive passenger experience, much like a patchwork quilt, attention must be paid to all stages of the journey, starting from booking their flight to the moment the air passenger arrives at…
America’s friendliest airport: Transforming Phoenix Sky Harbor
As Phoenix Sky Harbor International Airport prepares for the grand opening of its state-of-the-art concourse, Heather Shelbrack, Special Projects Administrator for the City of Phoenix Aviation Department, explains what makes the transformation so special – with a passenger-centric goal at the heart of the development.
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