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Putting Teesside Airport back on the map

25 April 2022 | By

Phil Forster, Managing Director of Teesside International Airport, tells International Airport Review, about the complete redevelopment of the airport’s terminal building, creating a more seamless, stress-free, and enjoyable experience for passengers, and what they have in store for 2022.

Viewing the passenger experience as a patchwork quilt

22 April 2022 | By

Daniela Fantinati, Head of Quality Management and Customer Experience at Aeroportos Brasil Viracopos S.A., believes that to achieve a positive passenger experience, much like a patchwork quilt, attention must be paid to all stages of the journey, starting from booking their flight to the moment the air passenger arrives at…

America’s friendliest airport: Transforming Phoenix Sky Harbor

20 April 2022 | By

As Phoenix Sky Harbor International Airport prepares for the grand opening of its state-of-the-art concourse, Heather Shelbrack, Special Projects Administrator for the City of Phoenix Aviation Department, explains what makes the transformation so special – with a passenger-centric goal at the heart of the development.

Travelling with man’s best friend at BNA

15 April 2022 | By

When planning a trip, a packing list will likely include clothes, toiletries, electronics and more. But for many, including those who plan to board a commercial aircraft, that list also has items necessary for travelling with a pet or service animal. Kym Gerlock, former Director, Communications and Corporate Social Responsibility…

Ras Al Khaimah: Gearing up for expansion

11 April 2022 | By

Despite the high volatility driven by imposed protocols related to COVID-19, 2021 was a record-breaking year for Ras Al Khaimah International Airport in terms of passenger traffic. For International Airport Review, Ivana Meyer, Head of Quality & Customer Experience at Ras Al Khaimah, details the airport’s long-term strategy, as it…