The International Air Transport Association’s view on seamless travel
Pierre Charbonneau, Director – Passenger at IATA, offers an insight into the various projects that are being worked on to secure a seamless airport experience.
List view / Grid view
Articles
To cater for a passenger, you have to understand the passenger
Carlos Eduardo Gomes Souza, Airport Performance Coordinator at Brazil’s Ministry of Infrastructure, explains the process behind the Brazilian passenger satisfaction survey and the beneficial results that it created for the country’s airports.
Pioneering AI in the aviation industry
Describing the numerous applications of AI at Frankfurt Airport, Alexander Laukenmann, Head of Airside and Terminal Management, Corporate Safety and Security at Fraport AG, demonstrates the breadth of benefits made available by this technology.
Artificial intelligence to be a seismic technology for aviation
In all areas – efficiency and effectiveness, revenue generation, safety and security – AI has tremendous potential to deliver positive change if used correctly, details Ian Law, Chief Information Officer of San Francisco International Airport.
How Sheremetyevo Airport handled the COVID-19 crisis
Sheremetyevo International Airport’s Chairman, Alexander Ponomarenko, discusses how airports are often at the forefront of both medical and economic crises, and how Sheremetyevo acted to reduce the spread of COVID-19.
The biggest threat to aviation is the one least expected
International Airport Review spoke to Ilias Maragakis, COO at Fraport Greece, to hear of the present and predicted threats that are impacting aviation.
Safeguarding airport terminals for a post-COVID-19 world
Safe passenger separation management will rely on the ability to understand passenger density across the terminal and taking action to prevent crowding.
Emphasising the importance of a safe and secure aviation industry
Despite often being seen as an inconvenience and the reason for longer journey times, José Luis Nieto, Head of the Security Division at Aena, discusses the importance of airport security in ensuring safe travel and limiting the number of industry-changing security issues.
CEO of Salzburg Airport hopes to be flying differently in the future
As part of International Airport Review’s exclusive CEO series, Bettina Ganghofer discusses how the future of aviation needs to become more sustainable in order to continue future growth.
More than just a makeover at Hong Kong International Airport
Hong Kong International Airport’s Terminal 1 extension is the latest milestone in the airport’s on-going mission to meet and exceed passenger expectations, details Vivian Cheung, Executive Director of Airport Operations at AAHK.
London City Airport CEO is working to ensure the airport appeals to all
Robert Sinclair, CEO of London City Airport, focuses on creating capacity for airlines, a high-quality passenger experience and an airport that Londoners are proud of.
Verifying a secure visa system for the Schengen Area
The biggest challenge for the EU visa management system is to provide secure entrance of non-EU visitors throughout the Schengen Area.
Smoothing passenger flow and the airport departure experience
From the moment a passenger journeys to the departure terminal, they’re faced with a series of small but potentially stressful challenges.
How biometric services improve passenger experience in airports
Dr. Atsushi Iwata, VP of NEC’s Safer City Solutions Division, explains how biometric services can play a key role in creating a better end-user experience for air passengers.
Developing passenger touchpoints in Argentina’s airports
Technology will create new roles and new operational models requiring different competencies and mindsets. Martín Eurnekian, President of Aeropuertos Argentina 2000, reminds us that the user experience must remain at the centre of this transformation.
Chief Executive Officer
CEO
Chief Operating Officer
Head of Operations, Safety and Emergency
Chief Strategy Development Officer
Head of Operations
Airport General Manager
CEO
Chief Executive Officer