Could a concierge escort be the solution to the passenger experience problem?
Passenger experience is a major concern of airports, but is cutting the queue at security worth US$100? Or would you rather US$50 for the use of a private airport lounge?
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Interview Spotlight: Peter Spuhler, Barend Fruithof and Rudi Rosenkamp, ASH Group
With the acquisition of M-B Companies (MBC), a leading U.S. manufacturer of snow removal and cleaning machines, Aebi Schmidt has consolidated its position in the North American airports market. Peter Spuhler, Barend Fruithof and Rudi Rosenkamp of ASH Group reveal why the purchase is a perfect fit.
Cybersecurity: Threats in a digital age
Drawing upon his experience of the airport IT security culture and how getting it right can not only enhance efficiency but also ensure security, Mahmood AlSeddiqi from Bahrain Airport Company, reveals his seven-step approach to cybersecurity.
Leaders’ Series 2018: Traffic is coming
June 2018 saw over a million flights in Europe – 4.1 per cent more than in June 2017. This growth is set to continue, with 12.4 million flights predicted in 2024. Are we, the aviation community in Europe, ready for this increase in traffic? Eamonn Brennan, Director General at EUROCONTROL,…
Staff Development Programme (SDP)
While airport capacity continues its ever-increasing surge, Airport Operations Consultant, Gordon Griffiths, believes that if staff are not trained to cope with the numbers of passenger, and the trials and tribulations that go together with it, creating brand-new terminals will not help to ease the strain of the current infrastructure…
Winter Operations In-Depth Focus 2018
How can airports and airlines ensure that their winter operations will stand up to the harsh reality of snowfall and ice on an airfield? We examine the strategies that are put in place, how effective teamwork is a real asset, and the technological advances that have benefited this sector.
Passenger Experience In-Depth Focus 2018
Ensuring that passengers have a pleasant experience at the airport is crucial, not only for customer satisfaction but also to enhance non-aeronautical revenue streams. Airports are therefore getting ever more creative in a bid to attract and maintain their passengers, and new technologies are playing an ever-increasing role…
Interview Spotlight: Radosław Włoszek, CEO of Kraków Airport
Radosław Włoszek, CEO of Kraków Airport, reveals the airport’s investment plans, how it is driving non-aeronautical revenues, and the importance of putting the passenger first.
International Airport Review – Issue 4, 2018
In this issue: using technology to improve passenger experience, security issues and how to mitigate the insider threat, and next generation baggage handling at San Francisco.
Safety series: performance-based regulations have changed oversight responsibilities
When it comes to regulating the aviation industry, focusing on an organisation’s performance can pay large safety dividends, says Stephanie Shaw, the UK Civil Aviation Authority’s Head of Performance Based Regulation, in this the final article in our July safety series.
Safety series: UK Airports Safety Week more ambitious than ever
Roger Koukkoullis, Operations & Safety and Commercial Director at the AOA, reflects on the UK Airports Safety Week, now in its third year, and its interest to the international community of airport professionals and safety experts.
Safety series: Safe operation of drones in European skies
In February 2018, the European Aviation Safety Agency (EASA) published the first formal proposal to regulate the safe operations of small civil drones in Europe. As part of International Airport Review's safety series. Dominique Fouda, Head of Communications and Quality at EASA, outlines the proposed new rules.
Safety series: Breaking down barriers for a holistic solution
Safety is key to all airport operations, but with various stakeholders each using their own systems and complying to their own ideas of best practice, it’s not simple. David Cross, Ground Operations Quality & Safety Manager at easyJet, explains in this, the first article from our safety series to be…
Integrated smart security in the Melbourne Airport redevelopment
Melbourne Airport is Australia’s busiest 24/7 airport, welcoming more than 35 million travellers annually. Chief of Aviation, Simon Gandy, explains the fundamental role security will play in enabling the airport’s continued growth and vision for the future, not least through the expansion of the airport’s international security screening facility.
Why wait? Efficiencies in passenger processing at Vancouver
With the demand for air travel set to double over the next two decades, airports must embrace innovation – as both a solution to increasing efficiencies and to improve passenger satisfaction. Chris Gilliland, Director of Innovative Travel Solutions at Vancouver Airport Authority, reveals the airport’s pioneering BORDERXPRESS and CHECKITXPRESS deployments.
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