Seamless Travel In-Depth Focus 2019

Included in this In-Depth Focus: 

• India’s answer to a capacity problem: Digi Yatra
  As passenger numbers continue to rise, airports are developing solutions to pressure points. In India, the use of Digi Yatra has ensured that despite the increase in passengers, efficiency and reliability have not been compromised. This can only continue to aid terminal operations and create a more seamless journey for passengers as the density of airports increase. Suresh Khadakbhavi, General Manager of the Innovation Lab at Bangalore International Airport Ltd, reveals how the project took flight.
• Adapt and change: How LATAM Airlines is revolutionising travel
  LATAM Airlines is Latin America’s leading airline group, with one of the largest route networks in the world, offering services to 143 destinations in 26 countries, including six domestic markets in Latin America. Javier Macias, General Manager and LATAM Airlines Group, reveals how the passenger experience is key to their success.
• Pioneering a seamless experience
  In December 2018, Delta – in partnership with U.S. Customs and Border Protection (CBP), Hartsfield-Jackson Atlanta International Airport and the Transportation Security Administration – unveiled the first biometric terminal in the United States. In a growing world that’s getting increasingly complicated, airports and airlines are turning to technology to streamline processes and Delta’s breakthrough is a shining example.