article

Terminal Technologies In-Depth Focus 2018

Posted: 26 February 2018 | | No comments yet

Airports are working more than ever to ensure passengers receive a pleasant travel experience, and innovative technology is being deployed throughout many of the world’s busiest terminals to help achieve customer service excellence. This In-Depth Focus explores some recent digital and innovative developments that are helping to transform the airport experience.

Terminal Technologies In-Depth Focus 2018
  • Technology drives customer service at Halifax Stanfield International Airport
    Halifax Stanfield International Airport is well known for its hospitality and customer service, consistently ranking among the best airports in the world. In an interview for International Airport Review, Halifax International Airport Authority’s Craig Paul, Director of Business Solutions and Information Technology, explains that the foundation of the airport’s approach is ‘The Stanfield Way’ – a distinctive airport service culture programme.
  • Transforming the airport experience
    For International Airport Review, Raoul Cooper, Airport Transformation Design Manager for British Airways, takes a look at the latest innovative technology deployed by the UK’s largest global airline at terminals to help transform the airport experience for its customers.
  • HKIA accelerates its digital transformation
    Hong Kong International Airport (HKIA) strives to provide a pleasant travel experience for its passengers from curb to gate. It’s achieving this through application of a range of new technologies – from augmented reality to help passengers navigate the airport more easily, through to iBeacon location technologies to seamlessly deliver tailored messages and promotional offers for individual travellers. For International Airport Review, Chris Au Young, General Manager of Smart Airport at Airport Authority Hong Kong (AA), explores these innovations in more depth demonstrating how, behind-the-scenes, video and data analytics enable HKIA to deploy manpower and other resources more effectively and efficiently round the clock.

This In-Depth Focus is restricted - login or subscribe free to access

IAR Issue 4 2024 - Mini MagThank you for visiting our website. To access this content in full you'll need to login. It's completely free to subscribe, and in less than a minute you can continue reading. If you've already subscribed, great - just login.

Why subscribe? Join our growing community of thousands of industry professionals and gain access to:

  • bi-monthly issues in print and/or digital format
  • case studies, whitepapers, webinars and industry-leading content
  • breaking news and features
  • our extensive online archive of thousands of articles and years of past issues
  • ...And it's all free!

Click here to Subscribe today Login here

 


Leave a Reply

Your email address will not be published. Required fields are marked *

Send this to a friend