Issue 1’s Guide To…Baggage Handling

Baggage handling operations are experiencing a quiet period due to the ongoing COVID-19 pandemic. But if you are going to optimise your baggage operations, then now is the time to do so. This month we hear from two airports who have worked hard to revitalise their baggage handling solutions, and IATA’s former Head of Global Baggage Operations explains how to manage your baggage handling, once passenger volumes increase again.

• Technology and innovation: indispensable for the airport of the future
  It is a quiet time at Eindhoven Airport due to the ongoing COVID-19 pandemic, with significantly fewer passengers and suitcases. But those who think that little is happening are mistaken. The airport is looking beyond the crisis, sticking to its strategy, and working hard with its partners on new innovations and technological solutions for their baggage handling operations.
• Delivering a successful baggage operation during aviation’s recovery
  Andrew Price, former Head of Global Baggage Operations at the International Air Transport Association (IATA), explains how to run a successful airport baggage operation as volumes return to the baggage hall, and how you can best support your passengers with their baggage journey.
• Reimagining baggage at Toronto Pearson
  Darin Juby, Director of Baggage Services at Toronto Pearson Airport, explains how the airport revitalised its baggage operations system to accommodate rising passenger numbers.