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Auckland Airport (AKL)

 

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Passenger experience: Supporting a seamless journey

7 March 2017 | By

Customers expect to be able to manage their own journeys with the help of the latest technology and apps. To keep up with the ever-changing digital world, Air New Zealand embarked on a revolutionary self-service initiative. Group General Manager of Airports, Roger Gray, outlines the world-first biometric bag drop installation…