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Passenger Experience In-Depth Focus 2017

13 March 2017 | By

Today’s ‘connected’ passenger expects to be able to glide seamlessly through the airport without their safety becoming compromised. As such, the passenger experience is becoming an increasing priority for the airport and airline industries alike. In this In-Depth Focus we look at the rise in automation...

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Passenger experience: Supporting a seamless journey

7 March 2017 | By

Customers expect to be able to manage their own journeys with the help of the latest technology and apps. To keep up with the ever-changing digital world, Air New Zealand embarked on a revolutionary self-service initiative. Group General Manager of Airports, Roger Gray, outlines the world-first biometric bag drop installation…

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An alternative way of thinking

11 April 2011 | By Mark Rumizen, Aviation Fuels Specialist in the Aircraft Certification Division, Federal Aviation Authority (FAA)

In the early afternoon of 7 January, 2009, a Continental Airlines Boeing 737 airliner lifted off the tarmac of Houston’s George Bush Intercontinental Airport with a blend of biofuel and conventional petroleum-derived fuel feeding one of its two CFM International jet engines...

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‘New Zealand’s Airport’

30 May 2008 | By Don Huse, Chief Executive Officer, Auckland International Airport

Voted as the airport with the friendliest staff in the world, Auckland Airport (AKL and NZAA) is one of New Zealand’s pivotal infrastructure assets and a major South Pacific hub...